Handmade Sterling Silver Gemstone Jewelry by Challene

Wasilla, Alaska

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Shop policies

Last updated on May 10, 2022

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Hi! I am Challene and Welcome to Blue Moose Creations! Thank you for stopping by to take a look at my shop! Here you will find some of my creations that I make using my favorite items: gemstones, pearls, sterling silver and copper. Each item is made with lots of attention to detail, mixed with love and care, made in my smoke free, pet-friendly home.

Looking below, you will find some important information on purchasing, shipping and returns. Please don't hesitate to contact me with any questions or ideas, I would love to talk with you! ;)

Accepted payment methods

Returns and exchanges
~I will gladly accept returns if your item is not what you were expecting. Please return your item back within 7 days of receiving and I will give you a full refund minus the shipping fees. Please contact me prior to returning the item(s). Please send the items in the original condition, packaging and unworn. I want you to be happy with your item!
~Paypal is my preferred method of payment. Using paypal is fast, easy and secure! Please ensure payment via paypal is completed at the time of checkout. I will wait 3 days for payment. If payment has not been received then I will assume that you don't want your item and I will cancel the sale and relist the item.

~Money Orders are also welcome. Please note that items will ship after the money order has cleared the bank. Payment should be received with 7 business days.

~If you need longer, please feel free to contact me and we can work something out. I am flexible, all you need to do is ask! :)
~PLEASE NOTE: IMPORTANT - I ship to the address given to me through PAYPAL, so please ensure your address is correct. If you would like your item sent to a different address (i.e. the address you provided to Etsy or a gift recipient) please leave a note to seller upon checkout. I always compare address's between Etsy and Paypal and if they differ, I will contact the buyer. If I receive no communication for 5 days, I will use the Paypal address.

~All items are shipped USPS first class mail with delivery confirmation normally within 48 hours of receiving payment. If I am out of town at the time, I will note this in my shop announcement and therefore ship the item as soon as I return.

~If you want your item shipped using a different method, please contact me prior to purchase and I will be happy to work something out!

~Insurance is not required but highly recommended! I want you to get your items safely, but in the event they are lost in transit, insurance is highly encouraged. Please contact me prior to purchase and I will make the changes accordingly.

~I pride myself on customer service and I want you to be completely happy with your purchase! I will always send a thank you reply and to let you know your tracking number and when your items have shipped.
Additional policies and FAQs
~Colors may appear differently on different types of monitors, so please keep in mind when buying an item with natural stones online.

~My photos are taken using a macro setting to show detail of my work. This may make the pieces appear larger then they really are. So please take a moment to view the size references in the item description. No matter how many pictures are shown, it will never be the same as having the item in hand and being able to view it in person. This is another reason I offer a return policy outlined above.

~Custom orders are always welcome!

~If you have any issues with your order, please contact me prior to leaving feedback. I love my job and what I do, and I want you to be completely satisfied and I will do what I can to fix any problems you may have. :)