In the event that you are dissatisfied with your purchase, I am happy to perform an exchange or refund as long as you contact me within 3 business days after having received your order. Items should be in new and salable condition. Shipping costs will not be refunded. Return shipping is the responsibility of the buyer.

I make a conscious effort to pack my work so that damages do not occur during shipment. However, if your order arrives damaged, please contact me as soon as possible so that I can work with you to resolve the issue. I send all packages with insurance so that any damage is covered. Please save all packaging materials in the event that a claim needs to be filed.

I will not accept any returns that result from non-payment of customs and duty fees and/or taxes.

Custom orders are not refundable.

Please contact me directly with any questions or concerns - I want you to be happy and believe strongly in providing excellent customer service.

I accept Etsy Gift Cards, Paypal and personal checks. I also accept payments through Etsy Direct Checkout. I will not ship your purchase until payment has cleared/been received, so please take this into consideration when you choose your method of payment. If payment has not been received for a purchase within 4 business days, the order will be canceled and the item relisted.

Please note that checks from outside of the U.S. can take up to 4 weeks to clear, so please be aware that there may be a lengthy delay in shipping your order.

Vermont residents will be charged 6% sales tax (unless you're lucky enough to purchase on a tax-free holiday). If you live in a Vermont jurisdiction with a local option sales tax (Brandon, Burlington, Colchester, Dover, Killington, Manchester, Middlebury, Rutland Town, St. Albans Town, South Burlington, Stratton, Williston, Wilmington, Winhall), you will be charged 7% sales tax (Vermont state sales tax + 1% local option tax). I know it sucks, but it’s the law and I have to do it.

Unless an item is made-to-order, I ship within 3-5 business days of having received a cleared payment. If you have any special shipping needs, please convo me and let me know - I want to make sure that your needs are met.

I send all of my handmade work insured. I usually ship via USPS (either First Class or Priority Mail) and if not that, then via FedEx. I do make a point of comparing costs before selecting the final method of shipping. Unfortunately, my larger photo albums don't fit inside flat rate Priority Mail boxes. I tried to do it. It wasn't pretty.

I do not send single packs of photo corners with tracking unless specifically requested. The cost is prohibitively expensive and I want to keep your shipping costs reasonable.

In the event that additional costs are incurred after the item has shipped (due to an incorrect or incomplete shipping address), then the buyer is responsible for covering those costs. For example, if an address correction is required, then I will contact you prior to authorizing the correction so that the additional payment can be made.

I know my shipping costs may seem high. Many of my books are heavy, some weighing at least 2 pounds each. In addition, some of the books are large in size.

I make a point of packing my books really well. In fact, I'm a well-known bubble wrap abuser. A quote from one of my customers: "...there was so much bubble wrap, I thought you were playing a trick on me". I can't help it - I want to make sure you get your book safely and in good shape! I try to reuse shipping materials whenever possible. I only reuse clean fill (bubble wrap, paper, etc.) and boxes that are structurally sound.

International Shipping:
If you are from outside the U.S. and want to make a purchase (and don't see your country listed), please convo me and I'll let you know the shipping cost. I'm happy to work on orders on an individual basis and can post custom listings.

Customers are responsible for all customs and duty fees and/or taxes - listing purchase and shipping costs do not include these fees. Please investigate this possibility before placing your order so that you're not hit with an unpleasant surprise. Returns will not be accepted in the event that these fees are not paid.

By the way, I'm an honest gal, so all customs forms will state the actual value of the item(s) purchased.

A general note about my work:
All of my work is handmade by me. No two pieces are identical and that’s part of the charm of handmade work. Please allow for minor variations in appearance from what is shown in the item listing photos.

A note about materials:
Because many handmade papers are used in the production of my items, variations in inclusions or paper tone may vary. I will make all attempts to ensure consistency through the product styles. In addition, differences in computer monitor settings may affect the appearance of my work on your screen. If you would like a sample of the exact paper/materials that will be used, please let me know. Feel free to contact me regarding any other concerns or questions.

Delayed/lost orders:
Sometimes things get delayed or lost in the mail and it really sucks. As a seller, I want everything about your experience with my shop to go as smoothly as possible and it makes me very unhappy when you're unhappy. I do ask that you wait 10 business days before we officially consider your order lost. In these instances, I will resend your order at my expense or in the event that an item is out of stock, I will refund your full payment.

Copyright:
All images and content are copyrighted to Blue Roof Designs and may not be used without permission.

In accordance with GDPR (General Data Protection Regulation) requirements, this Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Personal Information I Collect:
To respond to messages or fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as Paypal and delivery companies (USPS, FedEx, UPS). I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Based on the recommendation of the Internal Revenue Service (United States), I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU:
My studio is located in the United States and do not transfer your personal information outside of the E.U. In order to provide you with my services, I may store and process your information through third-party hosting services in the United States and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. When necessary to transfer information about you outside of the EU, I rely on Google Cloud as it is Privacy Shield certified.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
For purposes of EU data protection law, I, Elissa R. Campbell, am the data controller of your personal information. If you have any questions or concerns, you may contact me at elissa [!at] blueroofdesigns.com. Alternately, you may mail me at:
Elissa R. Campbell
Blue Roof Designs
846 Gallison Hill Road
Montpelier, VT 05602
United States

Effective May 25th 2018.