bluewings

Blue Wings Shop

Bristow, Virginia 25 Sales On Etsy since 2008

0 out of 5 stars (20)

bluewings

Blue Wings Shop

Bristow, Virginia | 25 Sales

bluewings is taking a short break

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Brittany

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Brittany

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quality 4 shipping 5 customer service 9

Shop policies

Last updated on March 14, 2011
I aim to provide people with handmade items that are touching to the soul, and able to brighten someone's day. Since handmade items are not massively produced, they will all differ and require policies. Please read below for the terms of my items.

Accepted payment methods

Payment
Seeing as every item will differ in look, color, or creativity, refunds will only be given if the item(s) have become defective.
Personalized item(s) cannot be refunded or returned. You may receive a credit for another item(s) once the original item(s) have been returned. This is depending on whether or not the item has been broken (in shipping) or has become defective of some sort and I cannot resell the item(s).

If after 7 business days you are unable to promptly pay for your item(s) via PayPal (or agreed upon method of payment), you will no longer be guaranteed your item - even if it is personalized. The item(s) will be back up for sale until you're able to commit a payment.

For amigurumi and crocheted items (personalized/requests): you may cancel within two (2) days of the request. I try to make my items as quickly as possible, and if the item is not large or complicated, it can be done in one sitting. Therefore, all cancellations must be done promptly. For all other amigurumi and crocheted items, you may cancel within 3 (three) business days.

For handmade cards (personalized/requests): these cannot be refunded or returned. Given the quality that they're personally made for you, they cannot be restocked to sell. I apologize for any inconvenience this may cause. For generic handmade cards (all occasions), you may return them within 3 (three) business days for a full refund or exchange.

SUMMARY
Personalized items: No refunds or exchanges. Cancellations must be immediate.
Pre-Made items: Refunds (within 3 business days) and exchanges acceptable within 7 business days of receiving item(s). Cancellations are okay.

MILITARY MEMBER DISCOUNT:
In order to receive your 10% off discount on any item in the store, you must prove you or your spouse is currently Active Duty in any of the Armed Forces by one of the following ways:
- Provide a shipping address to an Armed Forces base.
- Provide a photo copy to be sent via e-mail of your military I.D. (it will be immediately removed from my computer).
Shipping
I ship from the midwest (MST) of the United States, and prefer to ship only to the continental USA. However, I will ship outside of the USA if you agree to pay the extra shipping. I "predict" shipping costs by going to http://www.usps.gov and looking at their international fees.

All items are sent out First Class USPS. If you care to pay for the extra shipping (Express, Priority, etc.), please note this in your order and I will send you a PayPal invoice with a copy of the USPS receipt.
Additional policies and FAQs
Please contact me if you have any questions or concerns!