Accepted payment methods
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
Returns and exchange details
TRACKING INFORMATION PROVIDED. Shipping labels are printed through PayPal or Etsy based on your payment. Each provide a notification when label is printed with ship date, tracking number, and estimated time of delivery. Shipping labels are typically generated 1-2 days prior to actual shipment to allow for customer verification and corrections to addresses to be made if necessary.
CARVED SLATE DESIGNS are carved after receiving an order. Kindly allow additional time for slate products made to order. Carving post-order enables me to offer you many more design choices. Consult the processing time displayed in the listing or on your order. Any seasonal or holiday delays will be posted in the "Shop announcement" section of the shop's home page.
CONSULT “SHOP ANNOUNCEMENT.” Holiday handling times, vacation, delays and other important information is posted in the “Shop Announcement” at the top of the home page. You may be prompted to consult the “Shop Notes” section during check out for this reason.
PRIORITY MAIL is used to ship most items. Priority Mail items are automatically insured up to $50. Very light weight items ship USPS First Class Parcel to reduce shipping costs.
INTERNATIONAL SHIPPING: Smaller durable items ship flat rate via USPS Priority International with estimated delivery of 6-12 days to most countries. PLEASE NOTE: Customs may delay delivery for up to 30 days in some countries or during heavy mailing periods. Larger or fragile items must be box shipped. Charges vary depending upon locations but I am happy to quote shipping. Just contact me prior to purchase.
GREAT CARE IN PACKAGING is taken to insure your items arrive safely. My Slate Products can be both heavy & fragile, so I take great care in packaging your products against damage during shipment. Recycled packaging materials are used whenever possible to help keep costs down.