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Frequently asked questions
How long does shipping take?
Orders are processed within 1–3 business days. Shipping typically takes 3–5 business days depending on your location.
Do you accept returns or exchanges?
Due to the personal nature of handmade soap, returns and exchanges are not accepted. However, if your order arrives damaged or there is an issue, please contact us within 3 days and we will make it right.
What ingredients are used in your soap?
Our soaps are made using a melt-and-pour base with ingredients such as glycerin, shea butter, and fragrance oils. Each listing includes specific ingredient details. If you have sensitive skin, please review ingredients before use.
Will my soap look exactly like the photos?
Each bar is handmade, so slight variations in color and design are normal. This makes every bar unique while maintaining the same quality and scent.
Do you offer bulk or custom orders?
Yes! For bulk or custom orders, please send a message and we’ll work with you to create something that fits your needs.