BodenPhotographyLLC

INTERNATIONAL ORDERS
No returns.
Contact prior to purchase for a shipping quote.
Packages shipped via Priority Mail, FedEx or UPS. When I ship a package using these services, I include the tracking information in the shipping confirmation email to the buyer when available.

I accept payment by PayPal and credit card, as well as through Etsy Direct Checkout.

I will ship your order to the address listed in your Etsy receipt. Please make sure it is the correct address. If a package is returned to me because of an incorrect address, I will have to charge $20.00 for shipping again.

Prints are shipped within 7 business days of receiving payment. All prints are drop shipped directly to you from the print lab.

Canvas gallery wraps and metal prints are shipped directly from my print lab to minimize transit time and exposure to shipping hazards.

CANCELED ORDERS

Because my prints are made-to-order, and the labs that I work with do not accept returns on custom prints, I cannot cancel and refund an order after it has been processed by my print lab.

LOST AND DAMAGED ITEMS

Damaged or defective items: I will gladly replace any item that arrives damaged or defective. While the print lab takes great care and pride in packaging items for shipping, very rarely, larger items such as canvas gallery wraps may be subject to damage during shipping. The labs that I work with will replace any such item at no additional cost to the client. Please contact me as soon as you receive the item and let me know if the item has arrived in imperfect condition, and I will have a replacement shipped to you as soon as possible.

If a package seems to have been lost in transit, I will work with the shipping provider first to determine the whereabouts of the package. This process can take up to a week. If the shipping provider cannot locate the package, I will file a claim with the shipping company, and will ship a replacement item to the client as soon as possible.

CUSTOMS CHARGES

Larger items that are shipped outside of the United States may incur additional fees, taxes, tarifs, duties, or customs charges. Since these charges vary from country to country and are dependent on the size and content of the package, I cannot predict what these charges will be. The buyer is therefore responsible for paying customs charges. Returns will not be accepted due to customs fees.
Refunds and Exchanges
If you are not satisfied with your purchase, I will exchange your item(s) or refund your money (minus shipping costs) up to 14 days after you have received your order. You will be responsible for returning items in their original condition as well as return shipping costs.
Additional Policies and FAQs
Custom orders are always welcome! I can custom print to almost any size you would like, on a variety of mediums. I can also mat frame any photograph. Please message me to get a custom quote.