The Bohemian Cats - drawstrings, messengers, purses

Prague, Czechia | 1175 Sales


The Bohemian Cats - drawstrings, messengers, purses

Prague, Czechia 1175 Sales On Etsy since 2007

0 out of 5 stars (519)

BohemianCats is taking a short break

Karen Mahony

Contact shop owner

Karen Mahony


No reviews in the last year
See reviews that mention:
quality 64 shipping 116 customer service 59
View all 519 reviews

Shop policies

Last updated on February 3, 2011
Welcome to Bohemian Cats. Here are our shop policies - please do ask if anything isn't clear or if you have questions. Thanks for shopping with the Cats!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Other Method
Returns and exchanges
1. What do I do if I just change my mind about the order?
No problem! If it hasn't been shipped, we will just cancel and make a full refund. If it's already on its way, please just return it to us in good condition and unopened. When we receive it, we will refund the item’s cost fully excluding shipping and a 2Euro re-stocking cost (this is just to help cover our time).
The only exception to this is custom-made bags. For these, please agree returns in advance by email. We will probably have to delete a charge for the refund if the item is not easily resaleable.

2. Help! I just remembered I wanted to order some more items. Can you combine the orders and recalculate shipping?
We will try our best. Sometimes the first order may already have shipped. However, where possible we will try to combine any orders placed within three days of one another if you inform us that you’d prefer this. We usually don’t automatically combine orders unless you ask (we don’t always spot that two orders are going to the same address!)

3. There is a card missing or damaged in my deck.
Unfortunately this can happen, although we do try to employ the most careful packers we can find. If there are any defects with your cards just email us and let us know. We will send replacements free of charge.

4. What happens if my parcel does not arrive? Please explain your guaranteed order arrival policy.
If your parcel has not arrived within two weeks of it being shipped in Europe or within three weeks outside Europe, please let us know. First we will ask you to double check that there is no notification from your local post office. With “signed for” parcels if no-one is available to sign the post office will leave a note. Please check for this.
We will then file a report at the post office. When they confirm that the parcel has been lost (this can take a while as they have to communicate with the postal services in the destination country) we will resend free of charge. We have a policy to make sure that you will always get your order even if the post office has lost it. Fortunately loss in the postal system is rare!

5. If my parcel is returned to you, can you resend it?
Sometimes parcels are returned to us because the post office could not get a signature on delivery (all our parcels are sent "signed for"). It's your responsibility to make sure that you give us an address where someone can sign for the parcel when it arrives, or to pick the it up at your post office when they leave a message about delivery (when a postman/woman cannot get a signature they will leave a printed form advising on alternative arrangements to get the parcel). If the address is wrong, or if for any other reason the parcel cannot be delivered we are not responsible for this. Please do make sure you give a valid address. If the parcel is returned to us through no fault of our own, we can resend, but we will have to recharge for posting a second time.

If you are not entirely satisfied with your purchase, you can return it within 14 days of the despatch date with your receipt, providing it is still unopened, unused and in perfect condition. This excludes opened products unless they are found to be faulty.

If there is any fault with anything you buy from us please let us know as quickly as possible. We are happy to offer a replacement, or if you prefer, refund your money (your product should still be in new condition and with the original packaging, accessories and receipt). Faulty products can be exchanged for a different product only by prior agreement.
We take PayPal and we do accept PayPal e-checks. By arrangement we can also set up a link for you to pay via Worldpay (which is sometimes more popular with European customers). We can only take a paper check if agreed in advance. Normally checks have to be for items over $50 as otherwise the fees for an international cheque simply eat up the entire amount (ick!)

We expect payment within one day of purchase, unless you agree with us in advance. Regretfully, we will cancel orders that have not been paid after three days.
Most parcels, except for very small ones, are sent by registered, "signed for" airmail, as we find this much more cost-effective for customers than other services.

We don't use courier services such as DHL as they tend to be far too expensive for international orders. For the same reason, we don't usually ask you to pay for insurance for parcels, we find that sending them registered is usually enough to ensure their safe arrival.

From the time we send, parcels generally take a week to ten days to most European addresses (though for some reason certain countries can be slower than this), between one and four weeks to the USA (Fortunately four weeks is rare! But it can happen if customs stop the parcel) and three to four weeks to Australasia.

We'll always do everything we can to make sure that you get your order in good time. If there are any questions, concerns or problems please let us know. We love our work and want you to love it too, so we’ll do our utmost to make sure that you’re happy with your purchase.
Additional policies and FAQs
Do you wholesale?
Yes, nowadays we sell to retailers all over the world. For wholesale orders we will calculate shipping and offer some options to try to get you the best deal.