BohoBabyHeaven

Boho Baby Heaven

Debrecen, Hungary On Etsy since 2013

3,553 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

BohoBabyHeaven

Boho Baby Heaven

Debrecen, Hungary | 3,553 Sales

Announcement    Dear Customers,

There are airline restrictions due to the coronavirus pandemic. As we are based in Hungary, EUROPE, our National Post has confirmed a temporary suspension of Priority Mail International services to several countries. We are unable to ship to Australia at the moment. As there are less flights flying the trade & cargo routes, customers might experience delays in receiving their orders compared to our usual average shipping times for which we sincerely apologise in advance. Please check your email for the detailed tracking info we sent you. Delivery needs signature. If you haven't received your order yet, please contact us via Etsy convos so we can help.

Thanks for your understanding & co-operation,
Inez & Mariann

Announcement

Last updated on Oct 11, 2020

Dear Customers,

There are airline restrictions due to the coronavirus pandemic. As we are based in Hungary, EUROPE, our National Post has confirmed a temporary suspension of Priority Mail International services to several countries. We are unable to ship to Australia at the moment. As there are less flights flying the trade & cargo routes, customers might experience delays in receiving their orders compared to our usual average shipping times for which we sincerely apologise in advance. Please check your email for the detailed tracking info we sent you. Delivery needs signature. If you haven't received your order yet, please contact us via Etsy convos so we can help.

Thanks for your understanding & co-operation,
Inez & Mariann

Items

3553 Sales
 

All Items

Inez Ligeti

Contact shop owner

Inez Ligeti

Reviews

Average item review
5 out of 5 stars
(782)
See reviews that mention:
quality 142 shipping 96 customer service 68

Updates

We have new BABY PLAY GYM TOY SETS in our shop! The colour palette is MARIGOLD/SAGE GREEN/OFFWHITE/BEIGE. If you want your own custom combo or toys, send us a convo!
All our new RAINBOW themed products are available to order: Rainbow Decor Pillow, Rainbow & Cactus Mini Nursery Mobile & Baby Play Gym Toys Set!
View all 8 updates

About BohoBabyHeaven

Sales 3,553
On Etsy since 2013

Boho Baby Heaven on Earth!

Boho Baby Heaven is run by MARIANN & INEZ, a mother-daughter duo based in Hungary, Europe.

MARIANN learnt sewing at the early age of 5 from her beloved Grandma and has more than 50 years of sewing experience. She has been obsessed with collecting cacti since the 1990s.

INEZ is originally an aspiring natural light portrait photographer turned creative entrepreneur. She has an MA in English Culture & Literature, but her biggest passion
has always been photography & using her creativity.

Their joint creative adventure started when Inez became pregnant with her son, Milán and was wandering in the shops feeling so dissappointed. She was not and will never be a huge fan of dinosaurs, robots and cars for little boys, so she could hardly find things that she really liked in the shops. That's when she realised that she has to make them! As they had done few patchwork blanket quilts before, Inez & her Mum started gathering ideas for Milán's nursery. They loved the end result and when it was shared on social media, they got amazing feedback from their friends. This led them to consider the opening of an Etsy shop as a hobby which took place in 2013.

After a long-term illness left Inez with a chronic vestibular disorder, she had no other choice, but to quit her office job of 9 years and became a single Mum too. She chanelled her creativity into this shop which has served as her therapy and only income source ever since. In 2016 a bohemian style shop makeover and rebranding took place and they went full-time with their Etsy shop.

Boho Baby Heaven products are original designs handmade with love and great attention to detail and can be found in homes all over the world. Their fanbase is mostly from the USA, Australia, Canada and France, but they regularly ship to the most far away places on the globe: New Zealand, Costa Rica, Hawaii, Singapore, Hong Kong, United Arab Emirates, Bahrain, Japan, Chile, Brazil, Iceland, Taiwan... just to name a few.

Thank you for choosing to shop with Boho Baby Heaven!

Shop members

  • Inez

    Owner

    Designer, Maker, Photographer, Marketer, Customer service, Shipper

  • Mariann

    Owner, Maker

  • Milán

    Muse

Shop policies

Last updated on June 18, 2020
Welcome to our shop! Production and delivery times strictly apply, please check these BEFORE placing your order! Thank you :)

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
REFUNDS/EXCHANGES

- Return shipping cost, taxes will be the buyers responsibility always. Any accepted refunds/exchanges must be in NEW condition as they were received (unwashed). If the reason for the return was our error, we will pick up the shipping charge!
- Due to the handmade nature of our products, there can be very little differences in dimensions of finished products. This is a natural phenomena as there is difference between cotton, felt materials we use and the way they stretch or behave after ironing, etc. We use the same patterns to make our items, but the way a fabric "behaves" can vary. Fabrics come in lots and sometimes a different lot has different characteristics. This phenomena cannot be photographed, so we ask for your understanding in this regards.


CUSTOM ORDERS

- Custom orders are non-returnable. If you are not satisfied, we will work with you to find a solution.
Payment
Orders will only be shipped once verification is received that your payment has been made and completed.
Shipping
Our products ship from HUNGARY, EUROPE, where they were/are handmade.

AVERAGE SHIPPING TIMES:

- Europe: 5-10 business days
- USA, Canada, Australia: 14 - 18 business days

Please note that these are estimates, delivery may take longer due to bad weather, natural disasters, pandemics, seasonal holidays, parcel being held up in customs, etc. We do not consider an item lost up to 6 weeks. Registered parcels can be located if undelivered.

NO DELIVERY TO DOOR

- Our parcels are sent as INTERNATIONAL REGISTERED PARCELS >> each countries' national postal service is required by international postal regulations to deliver parcels to door. In order to avoid theft, delivery needs signature. In case customer is not at home, the postman must leave a note with instructions for customer regarding how to rearrange another try for delivery OR where to pick up item in person. If the postal service fails to deliver parcels to door, it will be held as an international parcels on hold. Unfortunately, only in the USA, this very rarely happens and parcels are on hold for months until they are being sent back to us unclaimed. Please contact us in case your parcel has not been delivered and you passed the average shipping time by 2 weeks. In such cases, we file an official search claim. Getting a response may take up to 6 weeks. We are not giving refunds until an official letter has not been issued by our postal service.

UNCLAIMED PARCELS

- By international postal regulations for registered packages, your national postal service must deliver parcel to door. In order to avoid theft, delivery needs signature. In case customer is not at home, the postman must leave a note with instructions for customer regarding how to rearrange another try for delivery OR where to pick up item in person. It's not our fault in case your postal service fails to comply to these rules. You need to contact them and file a complaint at your local post office.
- If you fail to pick up your parcel, it will be sent back to us. We will send you an image of the parcel upon arrival and you will be notified via Etsy convo. If you want item to be resent, you need to cover the shipping cost again. If you don't, only the full price of the product will be refunded.

READY TO SHIP ITEMS

- If the product is ready to ship, it will be shipped in 1-3 business days (or as otherwise is specified in each listing) once verification is received that your payment has been made and completed.

MADE TO ORDER ITEMS

- If the product is made to order, please refer to the deadline of production or contact us for confirmation. Once the product is ready, it will be shipped asap.

ONCE SHIPPED

- Your item/items will be marked as shipped, once mailed.
- You can always check the status of your order by going to your Etsy account: YOU > Purchases & Reviews.
- If you are in a hurry, for any special reason, please send us an Etsy conversation BEFORE placing your order.

SHIPPING ADDRESS

- We ship to the address mentioned on your Etsy receipt. Please note that in case you ask us to change the address, we will ship to new address, BUT your shipping notification will still show you the original address - we as sellers are unable to change it in the Etsy system.
- Your shipping address must be current and correct.
- We are not responsible for parcels being sent to outdated or incorrect addresses. In such cases, postage fees for resending have to be covered by the customer.
- If your country is not on the list, use 'EVERYWHERE ELSE' option or contact us.

SHIPPING FEES/METHOD

- We ship via our National Post Office, your order will be delivered by your country’s national post office. We do not use carrier services at all.

- We use Priority Mail International Flat Rate Envelopes and cardboard boxes.

- Shipping fees are subject to change and are always based upon Magyar Posta (Hungarian Postal Service) tariffs for priority postage.

TRACKING

- Registered shipping means that in case you are not at home during delivery, the postman will not leave your parcel on your doorstep. He will leave you a note and you will have to rearrange delivery or pick up your parcel at your local post office mentioned on the note. Please make sure you check your mailbox for this note regularly, after the average shipping time is over. Your parcel might be waiting for you at the post office. You can also ask us to check the tracker or check tracking info yourself.

- For certain countries (USA, Canada, Australia) there is no FULL tracking info where you can see where your parcel is at every stage during shipping. Countries of the European Union like Hungary, do not get this info from the certain foreign countries we ship to. We can only check when parcel left Hungary and when it enters the first sorting facility in the destination country. Most countries have full tracking.

INTERNATIONAL CUSTOMS TAXES/FEES

- The buyer is responsible for any customs fees, duties and taxes that may be incurred on the purchase.
Additional policies and FAQs
RESERVED LISTINGS

- Reserved listings are only kept active for 3 days, after which they will be removed and the item taken off hold. If you are unable to purchase your listing within the 3 day period, please contact us for an extension.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as the Hungarian National Post (Magyar Posta) and delivery companies, only if requested by customer. We only ship via the Hungarian National Post exclusively. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Your data is kept for as long as Etsy holds it as required by law, we cannot change how its system works and stores customer info. We keep the registered shipping confirmation issued by the Magyar Posta upon mailing your order for 2 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Etsy as the legal basis for the transfer as I only sell through Etsy.com exclusively.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Inez Ligeti, am the data controller of your personal information. If you have any questions or concerns, you may contact me via Etsy convos. Alternately, you may mail me at: bohobabyheavenshop [!at] gmail.com

Inez Ligeti, Szitás utca 1., 4033 Debrecen, Hungary

If you want to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance directly.

More information

Last updated on Jun 18, 2020
Frequently asked questions
Do you have full tracking info to all destinations?

No, for some countries (USA, Canada, Australia) we only have PARTIAL TRACKING. For certain countries (USA, Canada, Australia) there is no FULL tracking info where you can see where your parcel is at every stage during shipping. Countries of the European Union like Hungary, do not get this info from the certain foreign countries we ship to. We can only check when parcel left Hungary and when it enters the first sorting facility in the destination country. Other countries have full tracking info.

What are your average shipping times?

- Europe: 5-10 business days
- USA, Canada, Australia: 14 - 18 business days

Please note that these are estimates, delivery may take longer due to bad weather, natural disasters, seasonal holidays, package being held up in customs, etc. We do not consider an item lost up to 6 weeks.

UPDATE: delivery times during the COVID-19 PANDEMIC constantly change.

There are widespread airline restrictions taking place due to the coronavirus pandemic. As there are less flights flying the trade & cargo routes, customers will experience delays in receiving their orders.

What are your current production times?

Production times differ for all product types and they always apply as specified in each listing. When you check or purchase a listing, it has info on average shipping times & the exact production time. Please check these on the listing BEFORE you place order. Once ordered, through the ETSY APP, you can check the 'Purchases & Reviews' section of your profile to see how many days are left till your order ships. We are unable to rush orders in most cases.

Why does it take so long to get my nursery mobile?

We are constantly flooded with nursery mobile orders. We are sorry about the long waiting times and we work very hard to finish and ship all orders asap. We try our best to inform our customers about current production times here on Etsy and on Instagram (@bohobabyheaven); please read these info before placing an order to avoid disappointment. If you purchase a listing, it has info on average shipping times & the exact production time. If you check the 'Purchases & Reviews' section of your profile, you can always see how many days are left till your order ships. It's just me and my Mum to make these mobiles and our capacity is limited. Our mobiles are the top pinned boho baby nursery mobiles on Pinterest and this generates huge traffic.

How do I access tracking?

1. Read the email I sent you after your order shipped.

2. Via the official ETSY APP – it is the easiest way to access tracking. You can download it from the APP Store or on Android from Google Play. If the app is installed, make sure you register. Once registered, choose ‘YOU’, then tap on ‘Purchases & Reviews’ section and look for your order from BohoBabyHeaven. I recommend registering later on even if you have purchased your order as a GUEST. It’s just so much easier. If you have the TRACKING NUMBER you can also access the Hungarian Postal Service tracking page too. Make sure you choose your preferred language on the top right hand corner. If you need assistance, please contact me via Etsy convos.

What happens if I’m not at home when they try delivery?

Please make sure you check for a note from the postman in case you are not at home as delivery needs signature. In case you get a note, please follow instructions and rearrange a second or third trial for delivery as soon as possible or take the note and the tracking number and pick up the package at your local post office in person! Please note that I’m unable to rearrange delivery for you from Hungary, this is your responsibility. If you do not pick up item, it will stay on hold for several weeks until it gets shipped back to me.

What happens if I do not claim my package?

If you do not pick up item, it will stay on hold as an international package for some time (please note: duration of hold varies by country). Then it gets shipped back to me. If item is unclaimed, only the price of the product will be refunded. If you want item to be resent, you need to cover shipping cost again.

What is your policy for unclaimed packages?

By international postal regulations for registered parcels, your national postal service must deliver parcel to door. In order to avoid theft, delivery needs signature. In case you're not at home, the postman must leave a note with instructions regarding how to rearrange another try for delivery OR where to pick up item in person. It's not our fault in case your postal service fails to comply to these rules. You need to contact them and file a complaint. If you fail to pick up your parcel, it will be sent back to us. We'll send you an image of the parcel upon arrival and notify you via Etsy convo on how to proceed. If you want item to be resent, you need to cover the shipping cost again. If not, we only refund the price of the product.

I haven't received my parcel, I'm way past my average shipping time and I haven't got a note from my postman yet.

You should contact your local post office first to see if they have your parcel. Give them the tracking number and the sender details.

If the postal service fails to deliver parcel to door, it will be held as an international parcel on hold. Unfortunately, only in the USA, this very rarely happens and parcel are on hold for months until they are being sent back to us unclaimed.

Contact us in case your parcel has not been delivered and you passed the average shipping time by 2 weeks. In such cases, we file a search claim. Getting a response may can take up to 6 weeks. We are not giving refunds until an official letter has not been issued by our postal service confirming that the parcel was lost.

What are your recommended safety guidelines?

Create a safe sleeping environment for your baby. There should only be 2 things in your baby’s crib/bassinet: a firm, tight-fitting mattress & a crib sheet.

NURSERY MOBILES, BUNTINGS: they are NOT TOYS. They're lightweight, but strings may pose a choking hazard. Take yours down or hang higher before your baby can pull herself up (usually around 5 months) and possibly get tangled up in the strings. Your baby should not be able to reach it or play with it.

DECOR ITEMS: decor pillows, soft toys, loveys, rattles can cause your baby to overheat or suffocate. Remove them while your baby sleeps.

PLAY GYM TOYS: strictly to be used under adult supervision only.

BIB: never allow baby to sleep with the bib.