Bombus

Personalised Map Location Gifts- Your Map, Your Story

Faversham, United Kingdom | 1616 Sales

Bombus

Personalised Map Location Gifts- Your Map, Your Story

Faversham, United Kingdom 1616 Sales On Etsy since 2007

5 out of 5 stars
(614)

Announcement   Browse to find - personalised Map location wedding anniversary gifts. Home of the original framed map heart.

We specialise in handmade wedding and anniversary gifts and cards using vintage maps. personalised notebooks featuring a treasured map location Bombus is best known for our framed custom map heart location gifts of any location in the world.

Buy Personalized unique pocket mirrors, message token bottles wooden map letters and framed art.
Map gift ideas for every occasion including Valentine's gifts, Mother's Day gifts, Father's Day gifts, Christmas gifts as well as birthdays, weddings and anniversaries, gifts for her, gifts for him and gifts for couples.

Announcement

Last updated on Mar 13, 2017

Browse to find - personalised Map location wedding anniversary gifts. Home of the original framed map heart.

We specialise in handmade wedding and anniversary gifts and cards using vintage maps. personalised notebooks featuring a treasured map location Bombus is best known for our framed custom map heart location gifts of any location in the world.

Buy Personalized unique pocket mirrors, message token bottles wooden map letters and framed art.
Map gift ideas for every occasion including Valentine's gifts, Mother's Day gifts, Father's Day gifts, Christmas gifts as well as birthdays, weddings and anniversaries, gifts for her, gifts for him and gifts for couples.

Amelia Coward

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Amelia Coward

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5 out of 5 stars
(614)
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quality 32 shipping 64 customer service 79
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About

The Bombus Story

Amelia Coward (Creative Director)
Our company was founded in 2003 by Amelia. She studied textiles and weave at The Royal College of Art and then spent several years working in the commercial textiles industry. She was keen for a more organic approach though, something more handmade and personal.

The eureka moment
Stumbling across a box of old maps at a flea market she was drawn to the patterns, textures and colours, not dissimilar to fabric that she was more used to working with. Paper became her new passion.

The original Personalised Map Location Heart
The concept of our signature product, the Personalised Location Map Heart still forms the basis of the majority of our products. You choose the map location from anywhere in the world, which we cut from an original vintage map, so your gift will be as unique as the person it’s for.

Handmade to order
Everything we make is hand-made to order especially for you in our converted Oast house studio in rural Kent. We use quality materials, local suppliers and old-fashioned, low-impact production techniques of decoupage - cutting and sticking as it's also known!

Our maps
We have approximately 15,000 vintage maps of all over the world in our own collection at any one time. Our map room is floor to ceiling, wall to wall maps, maps and more maps. ‘Vintage’ is rather an over-used word these days but we class maps as ‘vintage’ if they were printed twenty years or more ago. Our oldest maps were printed in the 1920s.

We are also very lucky to have some highly talented illustrators in our team, who draw some maps of the most frequently requested locations in our own in-house, vintage-inspired style.

Our team
We work hard; at certain times of the year – Valentine’s and Christmas for example, we work like crazy but most importantly, we enjoy each other’s company and learn a lot from each other’s talents, expertise and experience.

What’s in the name?
Bombus – it’s Latin for bumblebee and is simply reminiscent of how busy we are.

Shop members

  • amelia coward

    Owner

    I studied textiles and weave at Central St Martins; followed by masters degree at The Royal College of Art. I spent some years working in textile design, development and manufacture followed by a stint in the furniture and rug industry.

  • Bombus team

    Creator

    Our studio is made up of a super talented group of textiles, furniture & creative art graduates. We each have a part in the day to day making of the customer orders which come through. As well as this there is lots of design imput from each of us.

Shop policies

Last updated on May 16, 2018
Welcome to the Bombus - We hand make a range of personalized gifts here in our studio in Kent UK.

Our studio is brimming with vintage maps, hearts and engraved keepsakes.
Currently our popular product range is a cute handpainted a set of keepsake bottles.

Focused on maps and locations which have special meanings we are the go-to place for wedding, anniversary and love token gifts,

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 5 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Personalised orders cannot be cancelled once they have been made, and cannot be refunded unless faulty. We do however consider exchanges on personalised items on a case by case basis. If you are unsatisfied with your order please contact us as we are likely to be able to offer a resolution for you.

If you wish to cancel your order please let me know as soon as possible, within five hours. Once your order has been posted then a refund is only possible once the item/s have been returned to me in saleable condition.

If for any reason you are dissatisfied with your purchase please contact me, within 14 days of receipt, to arrange an exchange or refund. If your order is returned in perfect condition - still in any packaging - then I will provide a refund, less the outbound postage cost. Return postage is the customer's responsibility.
Payment
We accept Paypal or debit/credit card and etsy gift cards.
Shipping
We usually ship the following day that we receive your order.

UK first class royal mail can take 1-3 days from the dispatch date.

Overseas delivery is estimated between 10-14 days however delivery is often much quicker.

We use Royal mail for all standard size items. Oversized parcels are sent via UPS or DPD.

Sometimes things do go astray within a particular postal system. This unfortunately is out of our control... if you have not received your item within seven working days (UK) of us dispatching please get in touch. For international deliveries please allow at least 15 working days. In the rare case of non-delivery please contact me within 30 days of ordering so that I can look into this for you.

Any customs charges incurred are the sole responsibility of the customer, and the onus is on the customer to check any relevant customs charges, tax or duty, which may be payable in their own country before placing an order. By placing an order you are agreeing to this policy.
Additional policies and FAQs
All images and designs are copyright Bombus Ltd and should not be reproduced without our explicit permission.
Privacy
This Privacy Statement (the ‘Statement’) explains the personal information we collect from you, and how we use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also explains the choices you can make about the data we collect, and how you can control these choices. It applies to the order process, and any subscriptions to email information, placed either online on or in person at an event, directly with Bombus. Orders placed via a third party marketplace are website are governed by the privacy policy of that marketplace. Please read this statement carefully to understand how Bombus may collect, use and share your personal information. The terms ‘we’, ‘us’ or ‘Bombus’ are each intended as reference to Bombus Ltd.

The Types of Personal Information We Collect:
Buying Bombus products

When you place an order directly with us online, over the telephone or in person, you may be asked to provide the following so that we can complete your purchase, and deliver your gift to you.

We collect: Your title, name and delivery and/or delivery addresses, along with a telephone number and email address when you place an order with us.

Why: This information is vital in order for us to fulfil our contract with you, in the administration, making and delivery of your order. We may contact you via telephone or email
if required to aid us in processing your order promptly. This information will be stored by the website to help us process future orders, and optional additional information also enables us to conduct internal reporting, in order to review our product range.

Important: When placing your order you may provide the personal details of a third party, such as their name or date of birth, as part of your personalisation request. If you have any concerns that they may object to this data being shared, we advise you to seek their consent before placing your order. Once your order is placed, we deem that consent has been sought and granted.

Data Security, Storage and Retention
Security
Bombus is committed to protecting the security of your personal information. While the internet is not a secure platform, we will protect your data with our systems and process to ensure that your data is secure. We store the personal data you provide for your order on digital systems which have limited access.

Data Retention
We will retain your personal information as long as we deem it necessary to enable us to allow you access to your online account, to comply with applicable laws regarding document retention, resolve disputes with any parties and as necessary to allow us to conduct our business. Personal data held will be subject to this Privacy Statement. Your data will held for up to two years after you have closed your account with us. Accounts can be closed in writing to info [!at] bombus.co.uk.

Your Rights
You have a right to control how we use your personal data. You may:
• Ask us for a copy of the personal data we hold about you. When submitting your request please confirm whether this is to port to another system, or to view the data). This includes your order history.
• Inform us of any changes or corrections to your personal data
• Ask us to erase your personal data, except where this prevents us from fulfilling a contract already in place with you (for example you cannot opt out of email communications relating to a current order you have placed).

There is no processing of your data in an automated way, which has a legal effect on you.

If requested by law or enforcement agencies, we will disclose your information to the requesting enforcement authority.

We may share your personal information in the event of a merger, acquisition or sale. In this event, information passed will be bound by this privacy statement.

We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our website and product offering, to send you notifications about special offers, new products or to use your personal information for administrative, fraud detection or legal purposes. Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you, you may exercise your right to object by emailing info [!at] bombus.co.uk.

Third Party Services
We work with third party suppliers to enable us to provide our services with you. The list below outlines the agreements between us with regard to your data.

Royal Mail
We use Royal Mail as our primary delivery agent. We provide them, via their secure online system, the name and delivery address of the person receiving your gift (this may be you or your recipient). The delivery email address and telephone number may also be provided in order to help with delivery services. View Royal Mail’s privacy policy here: https://www.royalmail.com/privacy-policy/

Courier Services
For certain orders we may use the services of couriers to deliver your order. We use the courier broker Interparcel to book and track your delivery. We provide them with the delivery name, delivery address and telephone number (this may be you or your recipient). View Interparcel’s privacy policy here: https://uk.interparcel.com/privacy.php

About Bombus
If you wish to contact us about the use of your personal data, please email info [!at] bombus.co.uk.

If you wish to raise a complaint about our use of your personal data, please write to us at the address below. We will respond in writing to your complaint within 30 days. If you are not satisfied that the problem has been resolved you can refer your complaint to the Information Commissioner’s Office: www.ico.org.uk

Bombus Ltd. Is a data controller for personal data we collect through the means listed above, subject to this Privacy Statement. Our address is Well Oast, Brenley Farm, Brenley Lane, Boughton Under Blean ME13 9LY, UK.

Updates to this policy
We update this privacy policy from time to time, in accordance with legislation and as technology changes. We suggest you check back from time to time to view updates.

More information

Last updated on Sep 5, 2018
Frequently asked questions
Custom and personalised orders

Most of our products are personalised. Please pop your customisation details in the message as you check out.

Gift wrapping and packaging

All our products are lovingly gift wrapped with care

Wholesale availability

We have an extensive wholesale collection. We work with galleries, independent department stores and gift shops. Please do request a price list with details of your store.