Handmade Bath Products - Bon Bon Bath House
bonbonbathhouse's Shop Policies
Welcome to BON BON BATH HOUSE! Your skin is the largest organ in your body. If you can't eat it, it shouldn't be absorbed into your body and bloodstream. Just because it's Natural and Healthier than that "other" brand, doesn't mean it has to be boring!
Payments must be received before we begin to make and package your order.
Shipping is generally about 5 working days after payment has cleared unless you order more than one of an item. Most items are shipped via Priority Mail. If a package has been delivered and we are able to track that it was delivered, and you haven't received it, we are unable to refund your order. Please understand that everything was done on our end to ensure your package was complete and was shipped out in time. This is now a problem with the post office, and you will need to file a claim with your local USPS office.
In an effort to help save the environment we at Bon Bon Bath House take box donations from local buyers and use these to ship products. The recycled boxes mean less waste for us and the environment and less cost for you!
Refunds and Exchanges
We will be happy to issue a refund! If there is a problem with your product, just return the product to us and we will return your purchase price and shipping paid for the item when purchased. Please note that we use natural ingredients in our soap and bath products. A different shade of your requested color does not constitute and acceptable problem with your order. Bath candies are made with natural ingredients and sometimes have cracks on the surface due to the amount of humidity in the air when made. This does not mean your product is damaged and in no way affects the performance of your bath bomb. This also does not constitute a problem with your order. Melted Soaps, Lotions and Butters that are delivered to your address and left to remain in the heat for an extended period of time does not constitute a problem with your order as it was not in this condition when shipped.
Additional Policies and FAQs
We LOVE TO SAVE you on shipping! If you are ordering a large order, just let us create a custom listing for you to save on shipping costs. This is the only way to guarantee the cheapest possible shipping rate on large orders.
Last Updated January 12, 2015