Reviews

Average item review
4.5 out of 5 stars
(150)
gorskasylwia

gorskasylwia on May 15, 2016

1 out of 5 stars

I ordered a pair of earings for my sister wedding. About 2 weeks prior to the wedding and about 2 weeks from the purchase I have contacted Bonita by email. I asked abouth the delivery date and I explained that I am concerned that the earlings won't arrive on time. I recieved a reply saying that I can pay the priority express delivery - which cost additional £25 on top of the £32 that i paid for the earings + normal delivery in the beggining. I was not told that they may still NOT arrive on time - so I paid. At the end I DID NOT RECIEVE EARINGS ON TIME, AND MOREOVER WHEN THEY FINALLY ARRIVED I WAS TOLD THAT I HAD TO PAY ADDITIONAL £14.00! I ended up paying over £60 for the earings. When I aksed for the explnation I recieved only emails excusing Bonita actions. I am extremelly dissapointed and feel I was taken advantage of.

Bonnie

Bonnie responded on May 15, 2016

Once again, I'm sorry you're unhappy with the sale. However, I did everything you asked of me during this transaction, including offering upgraded shipping when asked. This package was delivered outside the US. Many times customs in the customer's country will hold up the package randomly. Also, when a package enters another country THAT COUNTRY deems whether or not they'll charge you a "customs fee". These items are out of my control. Neither the USPS or myself have a way of knowing if customs will do this. These items are covered on every product page & my policies page. I've never had an issue with a customer before with this. It's unfair to blame/slander a business & myself like this when I did everything asked & these issues happened within your countries guidelines.

Whitney Harwell

Whitney Harwell on Apr 10, 2016

5 out of 5 stars

Bonnie has been beyond amazing helping me figure out my perfect wedding bracelet!! I chose the wrong color and she has been amazing at helping me fix it, I would and am going to recommend her to everyone I know that is needing custom jewelry!!

Allison Harvey

Allison Harvey on Mar 24, 2016

5 out of 5 stars

I purchased three pieces from Bonitaj (matching bracelet, earrings and necklace). Wow! What a GREAT experience! Bonnie emailed back and forth with me to clarify my wishes, and then made and shipped me three BEAUTIFUL pieces. I am so impressed and grateful!

Jennifer Mckelvy

Jennifer Mckelvy on Oct 14, 2015

4 out of 5 stars

This item arrived very quickly. It is much more gold than the picture. I needed a mocha color, like the picture, but it is champagne. It won't match the necklace that I have. I'll have to search for wedding earrings again, but the earrings are beautiful and well made.

Aledis Kedwell

Aledis Kedwell on Sep 29, 2015

5 out of 5 stars

I absolutely love them and so do all the girls at work...they will finish off my vintage style wedding gown and hand applied lace/beading...thank you for being part of my special day!

Tonja Rodgers

Tonja Rodgers on Aug 29, 2015

5 out of 5 stars

Just as expected. She worked with me in SEVERAL emails to get exactly what I wanted for my wedding. Thank you!