bookhoudesign's Shop Policies
thanks for visiting
handmade in toronto, canada
we except payment via Paypal and through Etsy's direct checkout
all items will be shipped via Canadapost -
we do our best to process orders in approx. 3-5 BUSINESS DAYS (THIS DOES NOT INCLUDE WEEKEND DAYS) of when your order was placed, if you need an item shipped immediately please send us an email and we will do our best to accommodate
we DO NOT ship out orders on the weekend because the post office is closed
we ship to Canada, United States and Internationally
most items outside of Canada takes approx. 12-18 business days - sometimes it arrives sooner or takes longer depending on customs or the postal company in your country
ITEMS SENT UNREGISTERED MAIL (smaller pouches) - THEY ARE SHIPPED WITH NO TRACKING AND NO INSURANCE it takes 3-4 weeks for the item to arrive - these items sent with this method does NOT have insurance and does NOT tracking and we are not responsible for replacement or compensation if the item gets lost or undelivered. if it is shipped with an item that has tracking and insurance it will be covered. If you would like this item to be covered please email us.
EXPRESS SHIPPING we can send the order with this method for an additional cost on top of the shipping costs already paid - in the U.S. it normally takes 2-3 business days, CANADA is 1-2 business days - if you choose this method to ship it shortens your shipping time - it does not make the processing time of your order faster. please email us first if you need an item faster and we will do our best to accommodate
ALL ORDERS ARE SHIPPED WITH A TRACKING NUMBER AND INSURANCE (unless noted)
maximum insurance coverage value is $100 - if you would like additional insurance coverage please contact us.
extra shipping may apply for larger items.
extra shipping may apply to orders going to WESTERN/EASTERN CANADA
>>PLEASE NOTE: customers pay for any duty or taxes charged to them by their country<<
WE DO NOT MARK ITEMS AS "GIFTS" AND WE PUT THE TRUE VALUE OF THE ITEM SO THAT IF YOUR ITEM IS LOST WE CAN REFUND YOU THE FULL VALUE
WE ARE NOT RESPONSIBLE for incorrect shipping addresses - we ship to your ETSY shipping address - refunds for your order CANNOT be made due to this.
*If a note is left for a different address please make sure you get a confirmation, if there is no confirmation from me by the end of the business day, it means I may of not received the changes so please send me a convo or email me at arounna[at]bookhou[dot]com
PLEASE NOTE - once we send out the order it is in the hands of the post office - please contact the post office in your country with your tracking number to get more info on the location of your package (items that are sent with no tracking and no insurance, the post office cannot check it's whereabouts because it has no tracking) you can also track your package at the
canada post website www.canadapost.ca
or call 1-866-607-6301
*please note when a package is in transit and the package is delayed in customs - that is not our responsibility - we are not the post office and we cannot contact them to make your item ship faster - your patiences is greatly appreciated. if you are in a rush to receive your order we can ship it with a courier (UPS or FEDEX) which will cost a lot more but it will arrive faster.
Refunds and Exchanges
we do our best to photograph the work - please keep in mind that the colours may appear differently according to your computer screen.
>>PLEASE NOTE - IF YOU ARE UNSURE ABOUT THE SIZE OF THE BAG, BEFORE YOU ORDER PLEASE TAKE A RULER OR TAPE MEASURE AND COMPARE IT TO AN EXISTING BAG TO MAKE SURE THAT IT WILL MEET YOUR EXPECTATIONS REGARDING SCALE<<
in the event that you are not satisfied with your purchase please send back to us for a refund or exchange - the item must be unworn/unused and in sellable condition. This also includes smells (we WILL NOT accept a return on a bag if it has a strong odour, for example cigarette odours) you are responsible for shipping costs.
>>please send back your order via the post office and not with a courier company - please indicate on the box that the item is being returned, we are not responsible for taxes and duty charges incurred<<
-when an item is being returned to us, we are NOT responsible for items lost in transit returned items must have insurance and tracking
-for items you want to exchange/refunded - you are responsible for any of the shipping costs
if an item arrives damaged due to postal transit please contact us to file a claim with the post office - the item must be photographed in order to make the claim.
*PLEASE NOTE* if you wear new denim jeans - the dye from your jeans will rub off on to the bag and this is permanent and CAN NOT be washed off. please do a rub test with your jeans on a scrap of fabric before you wear it with our bags. we will not exchange or refund on this matter, if your bag gets dirty and you are unable to wash it out we will not refund your order or replace it, once the bag is in your care you are responsible to what happens to it and we will not refund or exchange it.
all gift certificate purchases are final
ALL "SALE ITEMS" are final
ALL SALES WITH CUSTOM REQUESTS OR CHANGES ARE FINAL - WE WILL NOT REFUND OR EXCHANGE IT IF YOU ARE NOT SATISFIED WITH WHAT YOU REQUESTED TO CHANGE ON THE BAG.
Please send us your claim within 5 business days after you receive your order
Additional Policies and FAQs
please keep in mind that screen printing and dyeing is an organic process and the print quality and colour will vary from piece to piece
*PLEASE NOTE* if you wear new denim jeans - the dye from your jeans will rub off on to the bag and this is permanent and can not be washed off. please do a rub test with your jeans on a scrap of fabric before you wear it with our bags. we will not exchange or refund on this matter
BAGS AND POUCHES - spot cleaning only or dry clean
BAGS WITH WAXED CANVAS CANNOT BE WASHED (SPOT CLEANING ONLY)
WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT OCCURS IF INSTRUCTIONS ARE NOT FOLLOWED
798 dundas street west
toronto, ontario m6j 1v1
Last Updated June 13, 2015