Border Collie Bistro

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Shop policies

Last updated on August 7, 2012
All of our treats are wheat, soy, sugar, salt, and sugar free. With the exception of our frosted/iced treats, all of our treats are corn free as well. Many of our treats are also grain free. Our treats are all vegetarian and we offer many vegan treats as well. So, if you are looking for an all natural gourmet dog treat with no unnecessary ingredients, then you have come to the right place. All of our treats are made with the highest quality ingredients available. We take pride in developing recipes that are full of whole food ingredients, many come from our local farmer's market.

We love custom orders and can adapt most of our treats to suit your dog's dietary needs. We believe dogs should be fed the same high quality food as their human family therefore only use "human grade" ingredients. All of our treats are made with as few ingredients as possible. We only use what is needed to make a wholesome tasty treat that you dog will love.

Check out our blog for coupon codes, contests, and other fun dog related info.

Please rememeber treats are not a source of complete nutrition and should not replace your dogs' regular diet. While they are made with human ingredients and with very high sanitary standards, our treats are intended for dogs only.

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Accepted payment methods

Returns and exchanges
Please make sure to ask any questions and read all descriptions carefully. If you dog doesn't like the treats, you may send the remaining product back and we will provide you a small sample pack and a 10% off coupon code for your next order. If there is a major problem, such as spoilage, extreme damage, or your order gets lost, we will replace the order at no cost to you. Please make sure to photograph any such damage and report it to us within 12 hours of the arrival or your package.
We only accept paypal. All taxes and fees are included in the price. Orders that are cancelled within 24 hours will be given a full refund. All other cancellations prior to shipping will be given a 50% refund. If cancelled after shipping. There will be no refund.
Shipping will vary based on the treat. Some may need to be shipped quickly to prevent spoilage and therefore cost more. Each listing will have the shipping listed. At this time we can only ship to the US. We provide tracking numbers for all packages. Shipping can be upgraded at the buyers expense. We generally only ship Monday through Wednesday. If you are in the south east, we may ship on Thursday as well. This keeps your order from sitting in the post office over the weekend.
Additional policies and FAQs
We have a 2 week lead time on treats. In some cases, we can ship treats sooner. Please let us know if your order is a rush order and we will do our best to accommodate your request. We cannot guarantee arrival on or before a specific date.