BoricuaBeads

RETURNS/EXCHANGES:
* If you are not fully satisfied I will accept returns up to 5 days from receipt of item. Please contact me first as I may be able to offer an exchange on the item.
* Cancellations must be made before item ships.
* Payment will be refunded less cost of shipping. Return shipping is also responsibility of customer.
* Exchanges can take 2-3 weeks to process. Item(s) must be returned unworn, undamaged and appropriately packaged, with a copy of the receipt.
* If the item is not returned in its original condition, the buyer is responsible for any loss in value.
* Please contact me before return is made so I can send needed info for a return, exchange or credit.
* No returns on custom pieces.
* Sale/Discounted items are non-returnable and non-refundable unless they arrive damaged/defective.

JEWELRY REPAIR:
* Repairs are free of charge within 30 days of receiving your order/delivery confirmation.
* After 30 days, please contact me with details and a picture of the item at issue. I will determine a repair estimate for you. Repairs can take up to 2-3 weeks to process. Return shipping fees on repairs are the customer's responsibility.

I want you to love your purchase and welcome contact regarding any issues. I am always here to help.

* Paypal: Items will not be processed/shipped until payment is made if purchased through PayPal. If payment is not made within 48 hours of conformation of the purchase, I will cancel the order.

PRODUCTION AND SHIPPING:

* Free shipping on orders over $50.00 and selected items.

* Items will be shipped approximately 1-3 business days from time of order. Made-to-order items may take slightly longer.

* If you receive a damaged package, do not open it. Instead, refuse delivery, and have the package returned un-opened.

* When shipping internationally, please note that the buyer is responsible for any custom charges, VAT, duty fees that may be charged on U.S. packages shipped into your country. Fees will vary per country.

* It is the buyer's responsibility to file a claim with the appropriate carrier for all missing parcels shown as delivered.

ESTIMATED SHIPPING TIMES:
** Cannot guarantee USPS shipping times **
* First Class (shipping time 2-5 days, not including Sunday)
* USPS Priority Mail (shipping time 1-3 days, not including Sunday)
* USPS Priority Express (shipping time 1-2 days, not including Sunday)
* International Shipping times vary according to country.

CUSTOM ORDERS:
I welcome custom orders. My custom pieces have ranged from personalized jewelry to jewelry/accessories for an entire bridal party, including silver/crystal tiaras and jeweled combs. Just let me know what you're looking for!

* Custom orders require 50% deposit up front to begin.
Deposit becomes non-refundable once custom piece is started.

* These items typically take about 3-5 business days per item if I have the supplies on hand. However, custom orders can take up to 4 weeks if I have to order supplies that are not in stock. Estimated time will vary and will be communicated to buyer upon order.

* Custom orders must be cancelled within 24 hours of deposit receipt.

* Once custom order is completed and listed customer has 5 days to post payment.

* Item will be shipped after final payment is received.

* I can also modify many pieces in my shop. Please contact me for details before purchasing.

JEWELRY CARE:
To protect your jewelry and keep it looking great, please consider the following:

• Apply makeup, hair spray, and perfume before putting on your jewelry.
• Wipe with a soft cloth after each wearing to remove oils, dust, etc.
• Remove jewelry before bathing.
• Do not wear in a swimming pool or hot tub. Chlorine can damage gemstones and metals.
• Keep away from chemicals, extreme temperatures, and sunlight as much as possible.
• Store away from heat sources and sunlight. The sun can fade some gemstones and materials.