bostonbaglady

If you are unhappy with a particular item you received or received an item in error, please contact me right away to discuss the process of getting refunded.

etsy convo || http://etsy.me/1DHPkwM or email || bostonbaglady [!at] gmail.com

Returns are accepted within 14 days and in its original condition. If a return is agreed upon, all items must be returned in the original condition and with the original packaging. Once I receive the item back, I will promptly refund. Return shipping fees are paid by the customer unless I made a mistake.

Shipping fees are non-refundable.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

►► payment ◀◀

Currently I accept Paypal and Direct Checkout. I do not accept money orders.

►► shipping ◀◀

Items will be shipped within 1-3 days. I generally ship 2-3 times a week.

All items are wrapped and packaged with great care. Every purchase comes with a few extras!

*** USPS is seeing severe delays with packages due to COVID-19, understaffing, and an increase in mail for the holidays. I am processing orders quickly, but actual transit time and shipping is very slow. Facilities are extremely backed up and some packages are taking 1-4 weeks longer than it should to arrive at its destination in the US. International orders are moving even slower with delays of 1-2 months. Please be patient while waiting for your order. Thank you! ****

►► within the U.S. ◀◀

All items are shipped First Class Mail with tracking (unless otherwise noted) which takes about two to ten days. Books are usually shipped Media Mail for the cheapest rate. All domestic orders come with free tracking.

►► international ◀◀

All items are shipped First Class Mail (unless otherwise noted). This does not include insurance or tracking. If you would like to add insurance, tracking confirmation or upgrade shipping for an order, please convo me and I will adjust listing.

Shipping times can range depending on the destination. Generally, international orders take anywhere from 1 week to 3 months depending on location.

If shipping internationally, I am not responsible for any fees, taxes, and duties associated with shipping to international destinations.

Marking as "gift" via Etsy does not exclude the above fees. Packages will be marked as merchandise and all custom fees are the responsibility of the buyer.


►► lost / returned packages ◀◀

If your order has been delayed, refunds will not be processed, unless the package has been deemed lost.

*** USPS is seeing severe delays with packages due to COVID-19, understaffing, and an increase in mail for the holidays. I am processing orders quickly, but actual transit time and shipping is very slow. Facilities are extremely backed up and some packages are taking 1-4 weeks longer than it should to arrive at its destination in the US. International orders are moving even slower with delays of 1-2 months. Please be patient while waiting for your order. Thank you! ****

If your order has been lost by the postal service or damaged, I will do my best to still make this transaction a good one. Please message me immediately and I will see what can be done. I will not offer a full refund, but I will see about a partial refund or store credit.

If your order is marked as delivered, unfortunately I cannot replace it. Please check with your postal carrier, your local PO, or your neighbors / surrounding buildings to see if the package was misdelivered.

If your order was returned (due to a wrong address, not enough address info, etc.), you as the buyer will be responsible for replacement shipping, if you'd like it to be resent. Replacement shipping needs to be paid even if the order was eligible for free shipping. If you choose not to have it resent, I will refund the item total (sans original shipping).

►► follow me ◀◀

Instagram || instagram.com/bblvintage
Facebook || facebook.com/bostonbaglady
Website || www.bostonbaglady.com

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►► about me info ◀◀

Sandy Machado
Boston, MA
bostonbaglady [!at] gmail.com

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Sandy Machado, am the data controller of your personal information. If you have any questions or concerns, you may contact me at:

etsy convo || http://etsy.me/1DHPkwM
email || bostonbaglady [!at] gmail.com