Boston Street Boutique strives to create the perfect keepsake for you. Please be sure to read any listing you decide to purchase in its entirety. Be sure to double check how you want your item personalized, as I will create it with the information you provide.

I begin working on orders as soon as I receive them. Therefor, personalized items are non refundable

Boston Street Boutique does not offer refunds or exchanges on personalized items.

Non personalized item returns will be determined on a case by case basis and BSB must be contacted prior to return.
---If you are wanting to return a non personalized item, you are required to ship it back (at your expense) to Boston Street Boutique within 3 days of receiving the product (EU countries have 14 days). You are also required to purchase tracking/delivery confirmation, as well as insurance. This is important...if I don't receive the the product, or receive the product returned in a damaged condition, I will not provide a refund. Cost of product will be refunded. Shipping charges of initial purchase are non refundable.

Due to the nature of my work (personalized and unique to you) payment is expected immediately upon purchase.

Cancellation Policy:
I begin working on orders as soon as I receive them, therefor, personalized or customized items are non refundable.

All orders are custom and will ship as soon as they are completed. Approximate time frame depends on workload. See individual listings for up to date turnaround times. (Large orders may take longer and should be discussed prior to order.)

PLEASE double check to make sure your shipping address is correct. If a package is returned due to buyer error, an invoice will be sent to the buyer to cover re-shipping.

Items ship by USPS. Please allow 7-10 business days for mailing. In order to provide the best customer satisfaction, as well as protection for your order, delivery confirmation and shipping insurance is included.

Shipping Insurance Note:
I insure all products.
If your item is received damaged, you must retain the shipping package, damaged product, and invoice for claim filing purposes with USPS. I require pictures so that I can file a claim. Once you provide me with pictures, I will immediately get to work on a replacement for you.


APO/FPO ORDERS:
Please note, shipping charges are higher. Please contact me prior to purchasing.


INTERNATIONAL ORDERS: shipping time CANNOT be guaranteed. International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying. Also, prior to purchasing, please be sure you are able to import the product you are buying.

Undeliverable packages, packages not claimed, address errors on part of purchaser, packages returned to sender, packages not picked up from customs: Personalized Items will not be refunded. You will need to purchase shipping for me to send again. Non personalized items will be refunded as long as there is no damage (and items is back in my possession). Shipping is non refundable.

Shipping price includes the following: packaging materials, delivery confirmation, insurance, and of course, the postage price.

Notes on Shipping: I do not set out to make a profit on my shipping charges. Besides postage, I include tracking services with delivery confirmation and insurance. In addition, the shipping charges cover the cost of materials used to package your product, transport it to the post office, and get it to you in a resonable amount of time.

IMPORTANT:
Most of the products in my shop are created with wood. Wood has its own characteristics, including natural grain, knots, texture, etc. due to these characteristics, each individual piece will be different. Wood burning is done by hand (not machine) and will not always be smooth. This should not be considered a flaw or imperfection.
In addition, many boxes require wood glue. Wood glue does not stain, and may be visible in small amounts on the inner portion of boxes.