I accept credit cards and Paypal.

After you place an order PLEASE check your email and Etsy account for convos or messages regarding your order. If I have a question or problem with your order and you do not respond to messages, it is very difficult for me to complete your order.

International Customers:
VAT, GST, and any other Tax is NOT included in the price.
You are required to pay any import taxes, duties, and/or brokerage fees when receiving your package. The UK has VAT taxes on purchases more than £15, and Royal Mail charges an additional £8 handling charge. Many other countries have similar charges.

Shipping is from New Hampshire via USPS, with the most economical service.

Please make sure you provide a correct current address. Your label is printed with the address as YOU provide it. If you give the wrong address, and there are problems with delivery, I am not responsible for incorrectly entered addresses. If your item is returned to me, I will ask that you purchase another mailing label through Etsy. I can not cover your shipping costs when you have given me an incorrect address.

NO RUSH ORDERS ACCEPTED WITHOUT PRIOR COMMUNICATION!
If you are in a hurry, you must contact me BEFORE - NOT AFTER you order so that I may adjust the shipping method and price, or let you know if it is not possible to meet your deadline. Many of my items are gathered upon your order and it may take several days before I can go out into the forest to collect and process your items. Orders placed with a time frame will be cancelled and refunded unless you have communicated with me BEFORE the order is placed.

I can not help you if you tell me AFTER your item has been purchased that you have a deadline. Some orders go out the same day they are purchased - once they go out I have no control over what happens with USPS mail.

Most items will be mailed out within three business days of payment, with exceptions made for inclement weather, custom orders and lamp shades.

Once your item is in the mail, I can not change the shipping method. I can not speed up your delivery, nor can I predict what day you will receive your item. I will provide a tracking number and you can visit USPS.com to check on the progress of your package.

I use recycled packing materials. Reduce, reuse recycle!

Smaller lightweight items will be mailed USPS first class which can take 2 to 9 days.

Packages over 1 pound will be mailed priority which usually takes 2 to 7 days.

For the most accurate shipping costs on multiple orders, please convo me with the items you want and your zip code, and I can give you a price.

All lampshades, higher priced items and breakable items are insured.

Lampshades are expensive to mail, fragile, and easily damaged. I do not accept returns on lampshades unless I have made an error in size or hardware. Please be absolutely sure of the size and hardware you need for your lamp.

DO NOT RETURN OR REFUSE ITEMS WITHOUT PRIOR COMMUNICATION.

Do not return a lampshade or other items unless you have messaged me through Etsy. Returned items must be approved by me and insured by you. Damaged items returned to me will not be refunded. Refused items returned to me without explanation will not be refunded.

If you need an item expedited, please convo me and I will change the listing and price accordingly. Having said this, I live in a remote part of NH where USPS Express mail can take a day longer than advertised. Depending where you live, and what day of the week it is, it may not be possible to mail your item overnight or two day delivery.

If you place an order PLEASE check back into Etsy and look at your messages in the next few days. If I have a question, or a problem, or your address is wrong, and you do not answer my convos, I have a very hard time knowing what to do with your order.

International Customers:
VAT, GST, and any other Tax is NOT included in the price.
You are required to pay any import taxes, duties, and/or brokerage fees when receiving your package. The UK has VAT taxes on purchases more than £15, and Royal Mail charges an additional £8 handling charge. Many other countries have similar charges.

If you are not pleased with your purchase, you must contact me within 7 days of arrival so that we can work on a solution. There are many ways an issue can be resolved, and timeliness and communication is crucial. I want all of my customers to be happy and satisfied. One way to help is to read the entire description and view all the photos in the listing before you purchase, noting size and measurements and any other details so that your expectations match what is being offered.

For Lampshades:
Before ordering: Please BE SURE that the lampshade hardware and size will work with your lamp base. Lampshade hardware can be changed at no charge to accommodate most lamps. Please ask questions or send photos of your base if you are not sure.

There are NO RETURNS on custom made lampshades. The size you order may be unusable for anyone else. Lampshades are expensive to mail, fragile, and easily damaged. I do not accept returns on lampshades unless I have made an error in size or hardware. Please be absolutely sure of the size and hardware you need for your lamp. I am willing to work very closely with you so that you know what you are getting and it is exactly what you want. I am glad to send samples or photos of papers and floral materials so you can compare colors.

Map images will be shown to you for your approval before ordering. Samples can be sent to you of paper or styrene so you can see the weight and color.

DO NOT RETURN OR REFUSE ITEMS WITHOUT PRIOR COMMUNICATION.

Do not return a lampshade or other items unless you have messaged me through Etsy. Returned items must be approved by me and insured by you. Damaged items returned to me will not be refunded. Refused items returned to me without explanation will not be refunded.

Ready-made IN STOCK lampshades may be returned at YOUR expense, ONLY after speaking with me directly. Shades must be properly packed and boxed, and insured as you received it. Shades that are damaged upon return will not be refunded - for this reason you need to insure the returns yourself. Insurance protects YOU if the returned item is damaged.

If your shade is damaged in shipping, please retain and photograph the box, contents and packing materials so they may be inspected for the insurance claim. Insurance claims must be backed up with photos. All lampshades are sent insured. Do not return your shade unless you have messaged me through Etsy or spoken with me directly first at 603-284-7468.

For Other Items:

If you feel that the item is not as described, or you are unhappy with your purchase, please contact me within 7 days of arrival so that I may have a chance to make things right. I want all of my customers to be satisfied, and try to describe things as accurately as possible, but realize this can be sometimes be difficult. If I agree that an item can be returned it will be at the buyers expense.

If you have a particular need or requirement for an item and this is not addressed in the description, please do not hesitate to ask.

I am quite willing to send samples when applicable, or take more pictures, or describe items further to satisfy your questions.

I would rather take the time before the purchase to clarify things than waste time and money with returns based on buyers remorse, impulse purchases, unread descriptions or frivolous claims.

Having said this, please give me the opportunity to address your dissatisfaction before leaving negative feedback.

If your item is damaged, please contact me right away and do not throw out the box or packaging. Photos may be necessary to support damage claims. The damaged item may need to be returned for a refund or replacement.

Custom lampshade orders are my specialty. Over 200 sizes available and all types of hardware, including sconce shields, nightlights, drum shades, bridge, or uno shades.

Visit www.mapshades.com to see more information on MapShades.

Unlike many other Etsy sellers, I personally grow and gather all my own my field and forest products. They are not purchased in bulk from outside sources and repackaged for sale; they are ethically and sustainably grown, harvested or wildcrafted by myself from the pristine fields and forests of New Hampshire. You can be assured of the source, authenticity and purity of herbs, bark, berries, and other natural products in my store.