BotanicalsnRainbows

I have PRE-ORDER on items that I am in the process of making to stock the shop with. By listing them with PRE-ORDER it helps me to see what you like, when you favourite it. Also if you decide to order at the PRE-ORDER stage it means I will make sure there is enough stock made to fulfil your order and add stock to the shop every month.

I am not currently offering customised or personalised items. This is because resin takes a long time to harden and set properly, it can also widely vary on the design and you may decide you don’t like the finished result and resin is incredibly expensive! Also there are lots of wonderful shops who already do lovely customised resin pieces with flowers etc.

Clean your resin jewellery, coaster or letters with a soft cloth.

The eco resin I use is the best on the market, non toxic, vegan friendly and cruelty free. It is uv friendly however when not wearing be careful to store out of direct sunlight as resin can eventually yellow if were to left for prolonged periods in direct sunlight.

Treat your resin items with care away from any sharp objects that could scratch the resin. Also be careful with any alcohol based products or nail varnish remover as this can soften the resin.

Most of all just enjoy your new piece of resin jewellery.

All studs are made with hypoallergenic stainless steel posts and butterfly scroll backs. Please note, that while these are hypoallergenic it is possible that some stainless steel may contain small elements of nickel. If you would prefer plastic posts let me know and I can source them for you.

Danglies are either made with hypoallergenic surgical steel or sterling silver. If you wish to change this to a gold plated dangle let me know.

I can also source clip ons for those of you (like me) without piercings, just get in touch.

Yes! Perfectly normal!
Most resin items have a "top" and a "bottom" when they are cast in the mould.
The top part would be the part outside the mold where you pour the resin and it settles. This is where the resin can create edges that needs sanding and smoothing.

The bottom would be the part inside the mold, so the front of an earring or the side of a ring/bangle that you wear facing outwards.

While it isn't really noticeable on earrings, it can be a bit more on the rings and bangles, this is why I add extra polish to them.
I usually wear the "rougher" side against the hand, and it is hardly noticeable!

Yes! Get in touch so we can discuss amounts and discount.

Once I ship your parcel, I submit a tracking number to Etsy, if a tracking service is purchased. After that Etsy sends you an email notification with tack number included.
Having track number you can track the parcel using any service for International Postal tracking.

Please note UK large letter items do not have tracking numbers.

Is it possible to get my order faster with priority shipping?
To ship faster requires upgraded, and often cost prohibitive Royal Mail services. If you have to have an item that is in stock (and not on pre-order) then get in touch and I can find out the cost for you and add it to the postal options.

Currently the Covid-19 crisis has caused immense challenges with postal systems, nationally and globally. This means parcels are often taking four times longer than normal to arrive.
If it's Christmas holidays season postal services have a high load, hence delays are possible. Please, give it time.

I accept returns & exchanges if:
- I've sent you the wrong item
- the item is the wrong color
- the item is damaged.
I do not accept returns or exchanges for earrings – due to hygiene reasons

What conditions are to return the item?
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The item is not refundable unless there is an issue with the product. Please send me the picture of the problem and I will try to figure out how to rectify it.

All sizes are shown on the listings either in the images and descriptions (rings) or in the description.

To measure your fingers to check which ring size wrap some cotton around your finger and then measure the length, this will give you the circumference which is listed on every ring listing along side the diameter, UK/AU, USA and EU sizes.

Please note that with rings and bangles the size can vary slightly due to the nature of the resin pour and how it settles and hardens.

If you want a longer necklace for the pendants or are unsure about the sizing just drop me a message to check.