BotTwins

Cute Art and Illustrations!

Melbourne, Australia On Etsy since 2018

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

BotTwins

Cute Art and Illustrations!

Melbourne, Australia | 3,912 Sales

Announcement    Due to the current COVID-19 pandemic all orders may experience delays! We have been informed all international orders may be delayed an extra 1-3 weeks.

Australia post has also suspended International economy air post, which has lead to a suspension in the method we use to ship our orders! We have currently extended our shipping time to accommodate for this!

We have raised our international shipping prices for the time being. All international orders can only be sent via standard parcel post, this includes tracking! If you would like cheaper untracked shipping please message us to arrange this(This option will be delayed up to 2-4+ weeks though!)

All Australian orders will be shipped out once a week as usual! There may be small delays due to traffic!

Sorry for the inconvenience and thank you for understanding! Stay Safe!

Announcement

Last updated on May 23, 2020

Due to the current COVID-19 pandemic all orders may experience delays! We have been informed all international orders may be delayed an extra 1-3 weeks.

Australia post has also suspended International economy air post, which has lead to a suspension in the method we use to ship our orders! We have currently extended our shipping time to accommodate for this!

We have raised our international shipping prices for the time being. All international orders can only be sent via standard parcel post, this includes tracking! If you would like cheaper untracked shipping please message us to arrange this(This option will be delayed up to 2-4+ weeks though!)

All Australian orders will be shipped out once a week as usual! There may be small delays due to traffic!

Sorry for the inconvenience and thank you for understanding! Stay Safe!

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BotTwins

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BotTwins

Reviews

Average item review
5 out of 5 stars
(1076)
See reviews that mention:
quality 182 shipping 96 customer service 19

About BotTwins

Sales 3,912
On Etsy since 2018

Shop members

  • BotTwins

    Owner

    We are twins from Australia, we create and sell cute artworks and other products! We also do many local conventions in Australia!

  • Sarah Talbot

    Owner, Artist/Illustator, Sweet Oldest Twin

    Find me on = SebbDraws @ Tumblr

  • Shannon Talbot

    Owner, Artist/Illustrator, Little Babiest Twin

    Find me on = ShannonDraws @ Tumblr

Shop policies

More information

Last updated on Nov 18, 2019
Frequently asked questions
How long will it take to receive my order?

We will most likely be sending out orders once or twice a week, depending on how many orders we receive! Once the order is shipped it should hopefully take 1-5 business days for domestic(Australian) orders and 3-10 days for orders outside Australia.
Please understand that we cant really control how fast an item is shipped(Thats up to the post office!)

Damaged Items

If the item is damaged upon arrival please contact us with photo evidence and we will arrange to resend or refund the item!

Items are replaceable/refundable only 1 week upon receiving the items. After the 1 week is up we are no longer held accountable to any damaged done to the items therefore no returns or exchanges are allowed, unless it is a faulty manufactured item.

Woops Wrong Address!

If you have noticed you have provided a wrong or old address please contact us ASAP with the new address provided and we will replace the address with the new one!

We cannot change the address once the item has been shipped and there is nothing we can do to fix it. If the item has an invalid address it will be returned to sender within 3 months, we will contact you and resend the item with a new address!

Lost Packages

We are from Australia so shipping generally should take 2-10 days domestic and 1-4 weeks international.

Items can be subject to custom checks and postal delays so they can be slowed down and take longer.

Packages for domestic customers are not considered lost until 21 days have past, for overseas customers the item will be considered lost if it has not reached you within 41 days.

If you believe the item is lost or it has taken longer than the considered amount of days please message us and we will try to arrange a replacement or partial refund!

Shipping and Tracking

Our standard cheapest shipping option does not post/ship with tracking. If you wish to have your order tracked please select the tracking option when checking out. I will not be responsible for any lost orders placed without tracking.