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Cancellations: accepted
Request a cancellation: within 24 hours of purchase
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Frequently asked questions
📌PROCESSING TIME :
Because our products are created just for you soon after you complete your purchase, please allow 1-3 business days for your item to ship.
📌NO RUSH-ORDERS:
Due to the nature of our products, we, unfortunately, can not offer Rush Shipping. If you have any questions about our shipping times, please don’t hesitate to contact us directly.
📌IF AN ORDER IS LOST:
If it seems that your order has been lost in the mail, we ask that you allow 7 extra days for your order to arrive, just in case it has been backed up in a sort facility. If after 7 days your tracking does not update/your order does not arrive, we will work with you toward a solution/ issue a refund/ send out a replacement order/ contact the postal service to locate your order.
📌RETURN/EXCHANGE:
Due to the nature of our products, we cannot accept returns on any orders but please contact us if you have problems with your order and we will resolve the problem. These orders cannot be resold, therefore, we ask that you please contact us with any questions before making a purchase.
📌WRONG ITEM OR INCORRECT CUSTOMIZATION:
We don’t goof often, but if we do, we will always take care of the issue for you. If for any reason your order is incorrect, please don’t hesitate to let us know within 3 days so that we can fix your order ASAP.
📌IF THE ITEM ARRIVES DAMAGED:
If for any reason your order was damaged in the mail, please contact us within 3 days of the orders arrival, along with a photo of the damaged item and the package. From there, we would be more than happy to replace your order/ exchange your order. We DO NOT COVER your return shipping back to us.
📌COUPONS:
⚈ Want to save _15% on your order? Join the Boxyloft VIP Club to receive an automatic coupon code for your next purchase! Claim your coupon here: http://eepurl.com/h2nLIL
⚈ COMBINING COUPONS:
Unfortunately, Etsy does not allow coupon codes to be combined.
📌GIFT WRAPPING AND PACKAGING :
Need your order gift wrapped? We’ve got you covered! All of our orders include free gift wrapping!