We accept returns on unpersonalized items, please contact us within 7 days of delivery and ship it back within 14 days of delivery.

Sorry, no refunds on custom, customized, or personalized orders. Replacements will be sent for items that arrive damaged or if we've made an engraving error.

All glass and crystal will be well-packed to assure safe delivery. If an item arrives damaged, please contact us immediately for a replacement. We ship insured, and will need photos of the broken items, box, and packaging for insurance purposes. You may also need to take the package in for inspection, or fill out a short affidavit online.

We accept Paypal and all major credit cards. Payment must be made prior to starting any custom projects.

SHIPPING

We ship USPS (United States Postal Service), UPS, and FedEx.

If this is a gift, let us know and we will be happy to include a gift note from you and leave out the packing slip.

PACKING

All glass will be wrapped in bubble wrap to assure safe delivery. If an item arrives damaged, please contact us immediately for a replacement. We ship insured and will need photos of the broken items, box, and packaging for insurance purposes. You may also need to take the package in for an inspection or fill out a short affidavit online.

FOR CUSTOMERS OUTSIDE THE U.S.:

Be aware that your own country's customs service may impose import fees, VAT taxes, tariffs, or duties at the time of delivery. Any and all VAT, GST, customs, or duty fees are the responsibility of the buyer. For more information, you should contact your local customs agency.

We reserve the right to cancel any orders with personalization that may be deemed to be insensitive, offensive, or of a discriminatory nature.

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including as-needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services, and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: Etsy. I share information on Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business Transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with taxes, my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, we, Brad and Maggie Goodell, are the data controller of your personal information. If you have any questions or concerns, you may contact us at TheWeddingGallery [!at] BradGoodell.com Alternately, you may mail me at:

Brad Goodell Hwy 160, Mancos, CO 81328