>> Basic Refund Info <<

Because most items are made to order, I will either exchange your item or give you a shop credit

If there is an error or mistake on your order, you may return it for a full refund or exchange, and I will cover your shipping costs via paypal.


>>Exchanges <<

I know that ordering online can be tricky, especially finding the right size and fit, so if you have an issue with size I will be happy to exchange it for you.

I encourage you to review the size info on each listing - you will find measurements in inches - both the length and width of the item.

Return Address:

Brain Candy Ink
121 Merchant Street Unit E
Asheville, NC 28803

Please add a note with-

*Your full name and address
*The issue
*What you would like instead


Please be aware that exchanges can take around 2 weeks to process from the moment your returned parcel is received, depending on the volume of orders I have at the moment. I do my best to get orders out as soon as possible, but please remember I am a one woman show!

I am happy to help and want to ensure your satisfaction! ♥

Please do not hesitate to convo me with questions or issues

We accept paypal and most major credit cards.

>> Shipping time <<

Items in stock ship within 1-3 business days. Most items are in stock, but some sizes may be temporarily sold out in which case shipping takes around 1 week. If for some reason your order is delayed, you will receive a message with details.

You will receive a shipping notification once your item is pulled and your shipping label is created - please allow 24 hours for the packaging and shipping of your order! Your shipping info will update as soon as the package is dropped off at the post office.


>> Basic Shipping Info <<

If you you need a rushed order, please let me know BEFORE placing your order and I will do everything possible to make it happen!

All shipping is via etsy and comes with tracking.

Tanks and tees are shipped using first class mail and take 3-5 business days (not including Saturday and Sunday) but I have a priority 2 day shipping upgrade available in the "shipping" section of my shop for an additional $2.50

Once an order shows as being 'Delivered' by USPS, I cannot be held accountable for the item. Please ensure that your mailbox is secure to avoid situations where packages may be stolen or lost from your mailbox.

Contact me if you would like to add insurance or overnight shipping to your order.



>> International Orders <<

International shipping is done via etsy and sent with first class. It is tracked by the US Postal Service under US domain. The receiving country does not always track the package once it reaches their domain.

If you should require additional international tracking for your package, please notify me; this will result in additional charges.


IMPORTANT: Please familiarize yourself with your country's custom policies.
We are not responsible for custom duties & fees charged by your country
(i.e. Great Britain Royal Mail Custom Duties, VAT & handling charges, etc.).

Once an order shows as being 'Delivered' by USPS, I cannot be held accountable for the item. Please ensure that your mailbox is secure to avoid situations where packages may be stolen or lost from your mailbox.

Contact me if you would like to add insurance or overnight shipping to your order.

Packages ship out within 1-2 weeks of purchase depending on volume order. Please allow an additional 1-2 weeks for shipping. If you have any urgent shipping needs, please send a message before placing your order and we will do our best to accomidate you!

Please note that United Kingdom takes the longest to process orders through customs. Please also note that some countries have fees for accepting packages. We are not aware of/responsible for the different customs laws associated with each country


>> Damaged/Lost Items <<

I ship via etsy to the address you provide. If the wrong shipping address is provided upon purchase, I can not be responsible for replacing your item. If the shipping error is mine, I will immediately replace the item.