Kelsey Heron on Jul 12, 2015
I'm giving this a three because I was very unhappy with the service. I would have up'd it to a four if I would have received a reply from them during the month long time it took to receive these pillowcases but for the longest time I kept checking and they hadn't even shipped it yet. I contacted the shop twice about when I could expect to receive it but to no reply. The only reason I didn't cancel the order sooner is because I was so disappointed that I might not receive them. Although I eventually did get them and they are just as pictured and I'm happy to have them I probably won't order from here again.
Sara Hoeffliger on Jul 7, 2015
I ordered the pants a MONTH AGO and have not heard a word from these guys!! NOTHING!!! I am so disappointed!! I just want the pants I paid for!!
Branch Handmade has been featured in such publications as Time Out New York, Get Married Magazine, Boho Magazine, Home Beautiful, numerous design blogs such as Apartment Therapy and Decor8 as well as being featured on HGTV’S My First Place.
Branch Handmade is currently available in over 90 independent boutiques stateside and abroad, please check our website for an updated list of retailers.
Accepted payment methods
- Accepts Etsy gift cards
* Please be aware that after 3 days of non communication for a non payment we will cancel the order and return it to our shop. We will make every effort to communicate with you via email, convo and paypal invoices prior to cancellation. Please feel free to get in touch with us if you have any questions about payment etc, we are glad to help!
If you pay via e-check please be aware that according to paypal it takes approx 3-5 days for payment to clear. We will ship your order at once as soon as payment is cleared.
We process and ship orders Monday-Friday, so if you purchase on Friday- please be aware that your order won't ship until the following Monday.
All items are rated for shipping via USPS First Class w/ delivery confirmation.If you would prefer that your order be upgraded to either USPS Priority (2-3 business days) or Overnight, please contact me and I will send an adjusted invoice.
We love and welcome international orders!
For international orders, shipping charges are rated for shipment via USPS First Class International. This is the most cost effective option, however, be aware there is NO PACKAGE TRACKING for this option and also no set amount of time in which it will take to arrive. If you would prefer to receive your order in a more timely fashion with package tracking, let me know and I can upgrade your order to USPS Priority International.
Any additional duties, taxes incurred are the responsibility of the customer.
Please feel free to contact me if you any questions regarding shipping costs or delivery times.
Refunds and Exchanges
I want you to be 100% satisfied with your Branch Handmade item. If for some reason you are unsatisfied, please contact me within 7 days of receipt of goods for refund or exchange. Upon receipt of unused/unwashed item, I will refund your purchase minus the cost of shipping.
We are happy to do custom requests, feel free to contact us if you would like a different color or print than is shown in the shop. However please note that any "custom request" items that differ (in color, placement etc) from the items that we show in the show are final sale.