Shop policies
Orders will be created after payment has been received and has cleared. Upon receiving your payment, your photo should mail out within 4-7 days. Ships via USPS Priority and First Class International Mail.
4x6, 5x7, 8x8, 8x10, and 11x14 prints will be printed with an Epson R1900 professional photo printer, using premium Archival inks, on premium archival Ilford Galerie and Hahnemuhle Fine Art papers.
Please use listings for Choose your own size.
http://www.etsy.com/shop/brandMOJOimages?section_id=10408246
I would be happy to work with you on any custom creations, such as diptychs and greeting cards. Just send me a message. I want you to be as thrilled and happy with your photo as I have been in capturing it.
Please be respectful, all of the images by Marisa Kestel are © copyright protected.
Accepted payment methods
Returns and exchanges
I gladly accept returns
I don't accept exchanges or cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
If you are not satisfied with a photographic print, please contact me within 5 days of receiving your photograph and I will replace it or exchange it.
You will be responsible for returning the order to me in its original condition and for the return shipping costs.
Payment
If you find that you have buyer's remorse, please contact me immediately so we can work it out.
Shipping
Shipping FAQs
Q: When will my order ship?
A: Prints 11x14 and smaller: 3-4 Business days.
Q: How will my order ship?
A: ALL items are shipped in sturdy packaging. Prints are shipped flat.
Q: Who is shipping my order?
A: Prints size 11x14 and smaller are shipped directly from my studio in North Carolina, USA.
Q: Will I receive tracking info for my package?
A: Yes, tracking info will be sent to you once your items are packed and includes a link to check the status of the shipment. Please note - International shipments are not always updated once packages leave the US.
Q: When will I receive my order if I live in the US?
A: Packages are usually delivered within 3-6 days from the day of shipment, however delivery times depend on how well the postal service is currently running. (may take longer during holidays)
Q: When will I receive my order if I live outside of the US?
A: Most international orders make it to their destinations in a timely manner but occasionally packages get stuck in customs and take longer. For this reason please allow up to 6 weeks for delivery. The tracking number I send will follow your package until it leaves the US, but then it is in the hands of your country's postal establishment. If you have not received your order in 6 weeks, please check with your local post office. On occasion, international postal systems may not release packages to recipients until a customs charge has been paid.
International buyers, please note
I do not collect any customs when sending packages. Any custom fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. I have no way of calculating how much these fees would be, should they occur, and brandMOJO Images is not responsible for those charges. For any additional information refer to your local customs agency. Returns of international orders will not be accepted due to customs fees.
Additional policies and FAQs
Many of these photos were photographed using film (35mm neg or slide, 120 format neg or slide) and then digitally scanned. Others have been digitally photographed.
For custom sizes, please contact me. These photos will be printed at a professional lab and mailed within 7-10 days after payment has been received.
Note: watermarking is for internet purposes only, and will NOT appear on your print.
All copyright and reproduction rights are retained by brandMOJO Images. Artwork may not be reproduced by any process without the express written permission of the Marisa Kestel and brandMOJO Images.
Wholesale and licensing inquiries are welcome. I apologize, but I am not accepting any consignment contracts.