BrassPaperclip

GENERAL RETURNS/EXCHANGES: Many of my items are special occasion pieces, so returns and exchanges will be handled on a case-by-case basis. I want my customers to be 100% satisfied, so I will work with you to the extent that I can to ensure that you are happy.

CUSTOM ACCESSORIES: Return requests for custom accessories will also be handled on a case-by-case basis. Depending on the nature of the design, I may accept returns on custom accessories if they are unused and are things I think I can sell in my shop.

CUSTOM PRINTED ITEMS: Due to the highly personalized nature of these items, deposits and final payments for custom printed orders are non-refundable. In the event that I make an error in production after you have approved your proof, I will re-print your order at no cost to you.

VINTAGE WEDDING GOWNS AND VEILS: To minimize the wear and tear on these items and the time/expense of shipping, all sales are final on vintage wedding gowns and veils. Please be sure to carefully read the descriptions, view all photos and ask questions if you are unsure about anything.

PLEASE NOTE: Shipping fees are non-refundable. All shipping fees for returns/exchanges are the responsibility of the buyer. Items must be in original condition to be accepted for return.

PAYMENT is due at the time of purchase.

All major credit cards are accepted, as well as, debit cards.

If you need help with the checkout process, please refer to this tutorial: http://www.etsy.com/help_guide_checkout.php or contact us for assistance.

Custom orders require a 50% deposit to get started. Balance due upon completion.

All of my listings are set up so that you can choose your preferred method of shipping. I am happy to combine shipping, so if you choose more than one item, I will refund you the difference if shipping is less than what you paid.

SHIPPING ADDRESS
All orders will be shipped to the Etsy address on file. If your Etsy address is incorrect, please let me know in the notes to seller at check-out. You can also send me a convo through Etsy.

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INTERNATIONAL SHIPPING

All duties, taxes, and fees levied at time of import are the responsibility of the buyer. Please be aware of your country's import policies and restrictions before placing an order. True value is marked on all customs forms.

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PLEASE NOTE: I am not responsible for lost, stolen, or delayed packages once they have left my care

DELAYED PACKAGES
I know that delayed packages are frustrating, especially if you need a gift to arrive by a certain date or are hoping to wear something for an event. Please understand that I are not responsible for shipping delays, but will work with you to the best of my ability to get you what you need when you need it.

MISSING PACKAGES
It doesn’t happen often, but from time to time packages do go missing. If I can track it down, I will. However, I am unable to issue refunds or replacements if the package has been marked as delivered by the USPS. Once I have turned packages over to the shipper, they are completely out of my control. Please be sure to ship your packages to a secure location.

DAMAGES
If you receive an item that is damaged or has broken in transit, please take pictures of the package and the damages and let me know as soon as it arrives. I will work with you to send a replacement or refund as necessary.

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PACKAGING:
Whenever possible, I use recycled packaging, however I do also use USPS Priority Mail shipping materials quite often. (USPS shipping materials carry a Cradle to Cradle silver rating for material content, recyclability and manufacturing processes.) Your order will also be wrapped with tissue paper to ensure that it stays clean and will probably be tied up with waxed twine, vintage string or ribbon, but little to no tape.

I also use brown paper packing tape which, unlike plastic tape, is recycleable.

To cut down on paper waste I do not include packing slips or receipts unless requested.

Everything that goes into packing and shipping your order can be recycled or re-used at your end, so I hope you'll do your part to continue the cycle. :)

I'm also happy to say that Etsy offsets the carbon emissions for every order shipped through Etsy, so you can be assured that your items are being shipped in the most environmentally friendly way possible.

CUSTOM ORDERS
Your custom order ideas are always welcome! I am happy to adjust many of the designs in my shop to meet your needs or come up with something entirely new for you. Please contact me to get the ball rolling. Custom orders take 2-4 weeks to create depending on the complexity of the project and my current workload. Please allow sufficient time when making requests and don't forget that your item may still have to travel a long distance to get to you upon completion, so leave plenty of time for transit.

RUSH ORDERS
Rush orders may be accommodated as my schedule permits. Please contact me with questions about custom or made-to-order items. If you need your item shipped faster than normal, please see the Shipping section for expedited shipping information.

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PRODUCT CARE:

FLOWERS & FEATHERS
Pieces that feature flowers and/or feathers are very carefully packaged in tissue for shipping, however, you may still find that they sometimes wilt in the mail. To restore their shape, gently fluff petals and feathers until you are happy with the shape. Light steam can also help set things back in the right place. Never try to iron flowers or feathers. And beware of the fact that, like wool, feathers make a great treat for moths and other pests. Store your feathers as you would your favorite cashmere sweater. Cedar, lavender and dried mint are all great natural repellents that smell wonderful, so consider storing your item in a cedar box or with an herbal sachet to keep with your feathers fresh and beautiful.

GOWNS & VEILS
Your gown or veil will be packaged with tissue to minimize creases, however, wrinkles are inevitable. As soon as your gown or veil arrives, please remove it from the box and hang it up. Light steam will usually release any wrinkles and restore your items to the correct shape. Most of my gowns and veils are in "as-found" condition and may require professional cleaning to bring them back to their full glory. Please see item descriptions for complete information about each item's condition.

VINTAGE CHARACTER
Many of my designs feature delicate vintage materials upwards of 70+ years old. These items are hand sourced and have been well loved before you purchased them. Scratches, dings and signs of wear are to be expected and are, in many cases, the exact things that give these pieces character and beauty. To keep them safe for future generations, please respect their heirloom quality and store them safely.

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PROUD TO BE GREEN!
*Solar & wind powered
*Vintage, recycled, natural, 2nd-hand and/or recyclable materials used whenever possible
*Scraps are used or recycled for minimal waste
*All spent ink cartridges are recycled
*Member of EcoEtsy street team: http://ecoetsy.blogspot.com/
*Green Bride approved vendor: http://www.greenbrideguide.com/vendor/brass-paperclip-0