Payment:
Payment is made in euros exclusively, when ordering by regulation to my Paypal account.
PayPal allows you to pay with your paypal account if you have one or with your credit card if you don't , if there is any problem contact me
Alternatively, you can make a bank transfer in euros only. Therefor ask me my IBAN/BIC
In the event of failure of receipt of payment within a period of 5 days from the confirmation of the order by the purchaser, it will be regarded as cancelled.
In any case the sale will be considered as final until after the sending of the order confirmation by Françoise Zainal and the receipt of the latter.
-indication of the terms of payment, delivery or execution. I send objects in mail or simple parcel with tracking without signing in France and in the European union. For other countries, this is always done in monitoring with signature and insurance
Packages are shipped to the address provided on the order form. Make sure to check the line of fee equal to your shipping area. Remember to verify your information, I cannot be held responsible for possible data entry errors and the consequences in terms of delay or misdelivery. If that were the case, all costs incurred for the return of the command would be at your expense.
Standard shipping for metropolitan France, Andorra and Monaco mode depends on the size and the weight of objects and in general (less than 150g and less than 3cm in height) is the MAX letter with follow-up. For a shipment by registered ask me by mail.
In the other countries of the European Community shippings are made only with international tracking without signature.
For other countries, I sned only are registered with tracking, signature and insurance

Shipping costs include packing, handling and postage. Your parcel is shipped at your own risk, a particular care is given to the packages containing fragile products.
the buyer is responsible for paying the customsof his country

Availability:
When sold on Etsy, the products tare automatically counted and retrieved from the stock. However these items are also sold on my personnal site and in markets, fairs and shops. The sold object is withdrawn from sale in the day.
In case of unavailability of the object after his order, due to the time necessary to the withdrawal or a stock error, the buyer shall be informed at the earliest or telephone as stated at the latest within 48 hours. The order will be automatically cancelled or suspended because the buyer will have then the choice to ask either the immediate repayment if the regulations took place an exchange of product's characteristics and price equivalent. In some cases it is possible to create a similar one but still a bit different because the handmade.

Delivery
The products will be delivered by mail with tracking to the delivery address indicated during the ordering process, within 3 working days, time limit indicated on the page of validation of the order.
In case of delay of shipment, a mail will be sent to you to inform you of a possible consequence on the delivery time which indicated you.
In accordance with the legal provisions, in case of delay in delivery, you have the possibility to cancel the order in the terms and conditions set out in article L 138-2 of the Code of consumption. If in the meantime you receive the product we will proceed to its repayment and the cost of transporting under the conditions of article L 138-3 of the consumer Code.
Françoise Zainal cannot be held responsible for possible delays in delivery due to errors or disruptions due to carriers (climatic hazards, accidents, strike total or partial in particular of postal services and means of transportation or communications).
If the package is open or damaged (especially with the presence of yellow tape "La Poste") it is necessary to establish a "finding of spoliation" (report 170) by the factor or post office where you reside so Françoise Zainal can request a compensation procedure. Remember to check the condition of the packaging of the goods to the delivery and inform us about any damage.
In the event of deliveries by a carrier, Françoise Zainal cannot be held responsible for delayed delivery due exclusively to the customer of unavailability after several proposals for appointment.

I would like to point out that if you indicate that it is a gift, I will not put the invoice in the package but that I do not make gift packages. More fragile jewellery such as beach treasures with shells are usually wrapped and protected by a small box (often a box of medicine because they are well made, it is ugly but it is more solid and protects them from postal "brutality "