BrenalanFarm

We want you to be happy! Fiber and horn are natural products so variation is to be expected. We make every attempt to photograph and describe product features accurately. We care about our product quality and make every effort to have your purchase arrive in excellent condition. Unused defective products may be returned for a refund if actual condition varies from the representation or that arrive damaged due to a mistakes we made. Problems must be reported promptly so we can determine what went wrong and the best resolution. For example, shipping companies have policies regarding how to make claims for any damage they may have caused. Please contact us if you need fleece or yarn samples prior to ordering, or if you have a product quality concern. We are not able to accept returns for “changed my mind” so please ask any questions before purchasing.

We prefer payment through Paypal. We will also accept USPS money orders. Product is shipped once funds clear. Please email if you have special needs.

We will email you when your order is received and again when it is shipped. We ship small items using first class mail. Larger items are shipped in USPS Priority Mail Flat Rate Boxes. Very large items such as whole fleeces will be shipped UPS ground. In stock items generally ship within 3 working days, custom orders may require additional time, e.g. for dyeing and drying fiber. Please contact us prior to purchasing if you have other requirements or preferences. We do not have experience with international shipping, but are happy to discuss the "how to"s with prospective customers and will try to meet your needs.

Know before you buy:

Horn and antler are wonderful natural products. We hope you will love these accessories as much as we do. We select pieces that we think will bring a pleasing, individual look to your creations. Please remember animals use their horns and antlers in play and competition, so some wear and tear occurs along the way. However, because each piece is unique and "made by Mother Nature" you should expect the following:

Variation in length, width, thickness, color and surface finishes.

- Small chips, cracks, holes or splits.

- Drilled holes located at places that worked for each piece rather than at precise or pre-planned spacings.

- Potential warping, cracking or finish delamination if pieces are exposed to water. In our experience, antler is more water-resistant than horn. These materials are usually fine with a quick handwashing, but soaking or machine washing and heated drying may result in damages that we cannot warranty. We recommend removing horn and antler before washing and re-attaching afterwards to prevent damage.

- Colors that absorb differently from area to area, for example in keratin vs. bone portions of a button.

Please note colors are not always captured or displayed accurately by digital media, so the color of the button may vary from what you see on your monitor. Please refer to the written description for additional information. If you need a specific color or shade, please contact us. We like doing custom dye work, but cannot guarantee a result until the piece is finished. Color samples such as fiber swatches or paint chips are very helpful.

We have different finishes available. Glossy finishes are epoxy, which adds a thick covering over a piece and generally strengthens it. Acrylic is our usual choice for matte finishes and does not hide surface texture very much. Some pieces have no added finish, some have acrylic over epoxy. Please contact us if you have specific requirements, otherwise select your items based on appearance and description. Also, buttons are generally finished on only one side. We will put your choice of coating on the second side for an additional $1/ button.

We encourage custom retail orders, but do not offer wholesale or consignment trade. If you want custom dying or spinning, contact us. Chances are we can make just what you are looking for. We require a 50% down payment and clear, written specifications before starting custom work.