brightbydesign

Bright by Design

Durham, United Kingdom · 0 Sales

brightbydesign

Bright by Design

Durham, United Kingdom 0 Sales On Etsy since 2012

Announcement   I create beautiful and unique paper bouquets and flowers for weddings, events, gifts or just to keep forever at home. I can design and make something for any theme you have in mind. For party inspiration visit our blog www.brightbydesign.com

Announcement

I create beautiful and unique paper bouquets and flowers for weddings, events, gifts or just to keep forever at home. I can design and make something for any theme you have in mind. For party inspiration visit our blog www.brightbydesign.com

Helen Thornber

Contact shop owner

Helen Thornber

Shop policies

Last updated on May 31, 2012
Welcome to Bright by Design! I love design, colour and making things and I hope you'll find something you'll love in our shop! All our products are handmade and unique so get in touch if you have an idea of something you'd like me to make and I'll create a personal listing!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I only accept PayPal - it's an easy and secure way to pay even if you don't have an account. Payment should be made immediately after placing an order. If you have any problems with payment let me know.
Shipping
Stock items are posted as soon as possible after payment is cleared and will arrive within a week.

Bespoke items will depend on current order volumes. Please contact me before ordering if you need something by a specific date. If you are ordering ahead for a wedding or special event I can take orders up to a year in advance and delivery will be made a week before the date of the wedding/event.

I post orders using Royal Mail Recorded Delivery or Special Delivery (depending on the value of the order) so you will need to specify a delivery address where someone is available to sign for the package. If you would like something delivered on a specific day let me know and I'll see what I can do.

I currently only offer delivery to the UK, but if you would like to order from another country get in touch and I'll let you know what the shipping cost would be.
Refunds and Exchanges
Stock Items: I hope you're really happy with the item, but if you're not please let me know within 7 days of receiving the item, and return it within 14 days, and I'll give you a full refund minus the cost of postage.

Bespoke Items: In line with Distance Selling Regulations there are no refunds for bespoke items made to order, however if you change your mind within 7 days of placing the order I will offer a full refund. If you would like a sample of the paper being used for your order please ask and I will send you one before you pay. I will send photos throughout the process so you end up with something you love!

If your item is damaged please send me a photo (so I can claim back from Royal Mail) and I will replace the order. If your item does not arrive within 14 days of the expected delivery date let me know and I'll organise a refund or replacement.
Additional policies and FAQs
You can find gallery images and answers to all sorts of FAQs on our website http://brightbydesign.com/shop