Bright Leaf Pottery
brightleafpottery's Shop Policies
Thank you for stopping by Bright Leaf Pottery. Take a look at the stoneware pieces I have made, mostly on the wheel in my studio, but also a few hand-made slab pieces -- I hope you will find something that you know will fit and feel just right in your hand.
If you see a bowl or cup or plate I have made that you would prefer in a different glaze, please convo me and I will make a Reserved Listing for you, according to your specifications. Allow 3-4 weeks for custom made stoneware.
On the topic of glaze colors, note that colors shown in my photographs will more than likely differ slightly from not only your computer monitor but also in person. Each glaze has a characteristic hue but within each firing, and depending on the thickness of the glaze, the glaze can vary in shades. This is expected and, to me, what makes each clay pot special and unique! Even within a set of plates, bowls, or cups handmade in my studio there will be variation from piece to piece, making each bowl, or cup, its own special entity.
I accept payment by PayPal and, now with Etsy's new system, also by credit cards. If you do not already have a PayPal account it is very simple to set up... through PayPal you can pay via your bank account or with a credit card. http://www.etsy.com/storque/make/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
Your purchase will come to you by USPS. Typically I utilize shipping materials that I have in my home -- recycled, green, friendly to the earth and all that. I usually ship priority mail if the size and weight of the box permits, otherwise your purchase may come by parcel post to keep shipping cost down.
I try to ship your purchase within 72 hours of receiving payment. If you have any particular instructions for shipment please convo me and I will do my best to accommodate your needs. I ship to the name listed on the Etsy invoice. If you are purchasing a gift and need the package shipped to another name and address, please let me know in the notes to seller.
If you live in the DC area and would like to save on shipping, convo me. We can arrange a pick-up time for you and I will discount your order the cost of shipping.
Please note that if you are commissioning a piece similar to what I have listed on Etsy there may be a 3-4 week time period from the date of payment to the date of shipment.
I do not list shipping expenses internationally for my listings with Etsy, but if you are from anywhere outside the US, please convo me and I will be happy to calculate shipping costs to your country of origin.
Refunds and Exchanges
All sales are final. If you receive a piece of pottery from my studio by mail and it is broken, please convo me and I will happily make a replacement for you.
Additional Policies and FAQs
Look at my Facebook page, www.facebook.com/brightleafpottery, and like me! Or find me on the web at www.brightleafpottery.com.
Last Updated February 22, 2015