BrightonLace

Feel-good sustainable lingerie, handmade in England.

Brighton, United Kingdom

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Feel-good, sustainable lingerie designed to celebrate!

We are a small all-woman team working together to create beautiful, empowering underwear that is both a joy to wear & doesn't cost the earth.

Each of us is paid the Brighton & Hove living wage, doing what we love. We are passionate about sustainability and work solely with eco-friendly & rescued fabrics, in small batches, to create our limited-edition collections.

Announcement

Last updated on Nov 16, 2021

Feel-good, sustainable lingerie designed to celebrate!

We are a small all-woman team working together to create beautiful, empowering underwear that is both a joy to wear & doesn't cost the earth.

Each of us is paid the Brighton & Hove living wage, doing what we love. We are passionate about sustainability and work solely with eco-friendly & rescued fabrics, in small batches, to create our limited-edition collections.

Items

 

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Brighton Lace

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Brighton Lace

Reviews

Average item review
5 out of 5 stars
(915)
See reviews that mention:
Quality 108 Shipping 116 Customer service 123

About BrightonLace

Sales 4,133
On Etsy since 2012

Feel-good, ethical lingerie designed to celebrate you.

Welcome to Brighton Lace, home to feel-good ethical lingerie.

We are a small team of four women dedicated to making beautiful handmade lingerie that celebrates you. Using a range of ecological laces, organic and recycled fabrics, we specialise in delicate feminine bralette and knickers designs that are gorgeous to wear & don't cost the earth.

We are proud to be a zero waste company.
All our fabric scraps are recycled into smaller accessories or sold as craft kits (see our shop). All our packaging is plastic free and 100% recyclable.

To get to know us a little better and have a glimpse behind the scenes come and find us on Instagram @brightonlace

Sign up to our newsletter to get 10% off your next order:
www.brightonlace.com

Shop members

  • Lou

    Owner

    I started Brighton Lace with a simple vision - to make feel-good, ethical lingerie that doesn't cost the earth. I'm grateful to run the company with a small but amazing team of women alongside me!

  • Lou

    Maker

    Lou is our amazing head designer and seamstress. When she is not sewing cashmere and laces for us, she is running her own Etsy shop "Reclaimed Roundabout" making stylish reconstructed denim and unique streetwear with her wonderful daughter Kitty.

  • Kitty

    Maker, Photographer

    Kitty is the newest addition to our team. You'll find her either on the overlocker or behind the camera!

Shop policies

Last updated on February 23, 2021
Hello and welcome to Brighton Lace, home to feel-good, ethical lingerie.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
Please feel free to contact us immediately if you are dissatisfied or have a problem with your garment and we will do our best to find an agreeable solution.

While we do not accept returns, we are very happy to offer exchanges on everything except knickers.

In order to process an exchange we ask you to head to our "Exchange" listing, follow the simple instructions and pay the £1 nominal charge to help cover the postage costs.

START YOUR EXCHANGE: https://www.etsy.com/uk/listing/890466791/order-exchange?ref=shop_home_active_1&frs=1
Payment
We accept all methods of payment on Etsy.
Shipping
Hello and thank you for reading our shop policies. If you have any questions please don't hesitate to get in touch.

STANDARD TURNAROUND TIMES
We have 1-2 week turnaround time (before delivery) as nearly everything here at Brighton Lace is custom made.

I NEED MY ORDER QUICKLY
Due to popular demand we have recently introduced our "Ready to Ship" section which means your order will be sent out the following business day. During busy times, like Christmas, we tend to have much of our stock pre-made. Just get in touch if you need your lacies quickly.

UK POSTAGE
We now send all our UK orders with FREE DELIVERY, by 1st Class Royal Mail. 1st Class post generally takes 1-2 working days. We always have a Proof of Postage but please be aware this is not a tracked or signed for service.

POSTAGE EU and INTERNATIONAL (INCLUDING USA):
We send everything Royal Mail International Standard delivery. We always have a Proof of Postage but this is not a tracked or signed for service.


*****
As a small business we're still figuring out extra costs and taxes that may be incurred due to Brexit. Please be patient with us as we navigate this challenging situation.
If you're buying from us from Ireland or anywhere else in the EU, you may have to wait longer for your parcel, and pay extra charges on arrival for now.
We're really sorry about this! Please get in touch if this happens at info [!at] brightonlace.com as it's really useful for us to know, and we'll work on a solution together.
Lou & The Brighton Lace Team x*****


LOST POST:
If you have not received your order within a month of the shipping date please get in touch and we will do our best to help. We are not able to help after a month has lapsed.
Additional policies and FAQs
Privacy
We do not store your personal data anywhere outside of Etsy.

More information

Last updated on Oct 31, 2020
Frequently asked questions
Custom and personalised orders

We can offer custom lingerie, just get in touch with your bra and knicker size and a link to your favourite Brighton Lace design.

Sizing details

If you are uncertain of which sizes to go for we recommend you send us your personal measurements (bra/knicker size) with your order. You can do this through the 'Note to Seller' option which appears at the checkout.

Each of our pieces is made from soft stretch lace and because of this our recommended bralette sizing is A-E Cup. If you can't decide which style of bralette would be the most flattering for your body type just write to us with your bra size and we'll be happy to help.

Care instructions

Lingerie - We recommend hand washing your lacies

Camisoles - Machine washable

Gift wrapping and packaging

Zero Waste Packaging:
As an ethical lingerie company, we believe in zero waste.
Every order comes wrapped in recyclable tissue paper with a handwritten postcard, all inside a recyclable cardboard postage box.

Wholesale availability

Some of our pieces are avaiable for wholesale. Feel free to get in touch if you would like to stock Brighton Lace.