brillianttreescoll's Shop Policies
Welcome to the Brilliant Trees Collective Etsy store. I hope the following information will answer any questions you may have regarding the Brilliant Trees Collective product range and business.
All items are designed and printed in Brisbane, Australia. My designs are a little bit Rock’n'roll, a little bit Retro with a splash of Graphics and Luxe thrown in.
Any personal information that you provide including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Brilliant Trees Collective.
All pricing thru the Brilliant Trees Collective Etsy Store is in United States Dollars (US) and excludes Australian GST (where I am located) as I am not registered for GST.
Any orders placed via the Brilliant Trees Collective Online Etsy Store will have the payment processed through PayPal.
Any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of these taxes and duties levied by the country you are shipping to.
• Orders will be dispatched within 2-3 working days of payment.
• I am shipping from Brisbane, Australia so international shipping can take up to 6 weeks or so in some cases, depending on the destination. Please keep this in mind I'd you are ordering for a special occasion
• Orders are shipped via Parcel Post with Australia Post and Australia Post Air Mail (international)
• Standard shipping only is quoted. If you require insurance, Express Post, registered mail or any other additional service for shipping please Convo me for additional pricing and arrangements prior to purchasing.
Refunds and Exchanges
All items are checked prior to shipping but if you receive a faulty item please contact me with details ASAP. As Linen and Cotton are natural products there may be slight variations and slubs in the weave of the cloth and these are considered a natural part of these products. Prints may have slight marks or variations and are considered part of the screen printing process.
Please be aware that colour reproduction thru photography and thru computer monitors can vary widely; so I have noted the Pantone or Vinyl colour in the description if you need to know the exact colour.
Additional Policies and FAQs
If I haven't answered your question here please feel free to Convo me and I will get back to you with an answer within 48 hours.
Copyright of my designs and the information provided at my Etsy store and at www.brillianttrees.com.au (including but not limited to; text, images, graphics, logos) is owned by Brilliant Trees Collective. All rights reserved. The content is intended solely for your personal, non-commercial use. Any part of the Brilliant Trees Collective Etsy store (including designs) or our official website may not be reproduced in part or in whole without the written permission of Brilliant Trees Collective.
Last Updated February 17, 2013