handmade wedding cake toppers and other nice things.
bunnywithatoolbelt's Shop Policies
Hello Beautiful Person!
In the past two decades of working with customers, I have had almost no returns, breakage or losses during shipping, or dissatisfied customers. Rest assured that you are in good hands.
Etsy makes it easy to pay with your credit card or Paypal account. If this doesn't work for you, please email me and we can figure out another option, such as sending me your credit card info. The old fashioned way of mailing me a check is also a suitable solution. This of course, will take longer, as payment needs to clear before I can ship an order.
I love special orders and can usually turn around an original piece designed just for you in the neighborhood of 2-3 weeks. Payment is due in full before I start making the piece, but I will send drawings before you agree to anything. Custom orders are not refundable.
I typically can ship the available items you see in my shop within a week of order date. I will send you an email if I'm backlogged on orders, but if you don't hear from me and have a specific deadline, please let me know. I am more than happy to send your item via expedited shipping, but will charge you whatever the post office makes me pay them to do it.
I use the United States Postal System for most mailings, and occasionally UPS under certain circumstances. I charge a flat fee for shipping for most items in this shop, and that price holds no matter now much you have in your shopping cart! With larger fragile items like my tall trees, shipping is a little higher. Again, if you need your pieces to come sooner, please contact me.
Shipping costs for U.S. orders include insurance. International packages are sent at the buyer's risk and can often take several weeks to arrive, I've found.
Each item is carefully wrapped to arrive safely on your doorstep. I am happy to ship items to your home or workplace, whatever is best suited to assure someone is there to receive the package.
Refunds and Exchanges
If you are not happy with your the quality of anything you order, I will refund it if returned within one week of receipt. Customer must notify me immediately of their intent to return an item, so that I know I will be here to receive it. Refunds will be made if piece is returned in good condition.
Again, I do not offer refunds for custom orders.
If your piece arrives damaged, please contact me immediately. All packages sent within the United States will have a tracking number, which will automatically be sent to you when I create your shipping label. I cannot be held responsible for packages that are marked "delivered" by the post office, but are missing, but I will make a claim for the insured value. Please help me keep an eye on your package so we can act quickly if it goes missing. Thank you!
Additional Policies and FAQs
Outside of this Etsy shop, you can find my Bunny with a Toolbelt sculptures in Portland, OR at The Museum of Contemporary Craft and Oregon College of Art and Craft, the Crocker Art Museum in Sacramento, CA., and the Center for Art in Wood in Philadelphia.
I am not currently accepting any more wholesale or consignment galleries for my work.
Last Updated January 29, 2014