TheYarnerStore

It is important to me that you are happy with your purchase. If for any reason you are not satisfied with it, please contact me within 7 days of receiving your item and I will do my very best to resolve the issue. If necessary I will gladly refund your purchase price less shipping/handling upon my receipt of the item in its original condition.

Return shipping costs are the responsibility of the buyer.

Please submit your PayPal payment in full within 24 hours of purchasing, to ensure that your order does not get canceled.

PayPal is a safe, secure and easy way to pay for your items. You do not need a PayPal account to pay for your items through PayPal. For more information please visit their web site at http://www.paypal.com

Once I have received payment for an item, I will ship it out either that day, or the next work day to the address supplied during Etsy checkout. Please ensure that this address is correct before completing checkout.

Shipments will be sent via Canada Post regular service and are covered by $100 insurance. Any possible over-payment for shipping will be donated to Harmony House Women's Shelter here in Ottawa. If you would like to upgrade shipping or have any special shipping requests, please contact me; I will be happy to help any way I can.

Delivery can take 2 to 4 weeks in North America. Packages crossing borders may be subject to customs delays. Duties on international orders remain the sole responsibility of the buyer.

All items are packaged carefully to ensure the safest delivery possible to you.

I also offer free gift wrapping on any purchase; if you would like your item(s) gift wrapped please state this in the “message to seller” during checkout.

If you live in Ottawa, ON, please convo me. I might be able to get your item to you through one of the knitnites, lys or knitting guild.

How to care for your hand-knitted or crocheted items

*TEMPERATURE
Wool and mohair and animal fibers can felt if they are washed in a washing machine, or washed with hot water. This is great, if that's what you intend to do. Not so great if you're washing a sweater that fits you perfectly and you end up with a small, thick sweater for a barbie doll. Wash GENTLY with lukewarm water, in a sink or tub rather than in the washing machine.

*SOAP
Use gentle soap like Eucalan or Soak or even a little shampoo. Use lukewarm or cool water, depending on the type of fiber (or if you have no idea what it's made out of).

*DRY CAREFULLY
Don't throw this into the clothing dryer. Get a large towel and carefully place your hand knit item onto it, then roll it up and press gently until mostly dry. Then you need to dry the item flat, or if it is a small or light object, you can hang it to dry. For lace items, you may even have to pin it into shape again, on a new dry towel. Other things, like a hat or purse, can be placed over a box or basket that will keep it in shape as its drying. If you are in doubt, just roll out as much water as you can with the towel, and then re-shape it onto another towel---this works for most things just fine.