BuriedDiamond

Returns for enamel jewelry will be considered on a case by case basis. Items must be returned in the condition they were received. Buyer is responsible for return shipping fees.

Handmade items, including but not limited to handmade charms, ceramics, resin jewelry, and combs are all FINAL SALE. For handmade items, please have reasonable expectations - every handmade item is quirky and unique, which makes it special. I do my best to represent all items as accurately as possible with my images and descriptions.

All items are carefully packaged before they are shipped. Jewelry is boxed and wrapped, ceramics are carefully packaged in boxes. If your item is damaged in transit, please contact me so we can find a solution. Buyer must provide an image of the damaged item before returns and refunds are made.

Once you purchase an item, payment is due within 24 hours. If payment is not received within 24 hours, the order will be cancelled and the item will be put back on sale in the shop.

I ship internationally and domestically. All orders are shipped within the window provided for that listing (usually faster), after order is placed and paid in full.

Buyer is responsible for providing the correct shipping address. If you provide an incorrect address, and your package has shipped, it is not the responsibility of Buried Diamond. If your package gets returned to Buried Diamond, it may be shipped to your correct address, however, buyer is responsible for additional shipping costs. If you make a purchase and see that the address is wrong, please send a message with the correct information immediately.

If USPS marks your package as "Delivered", but you do not have your package, it is the responsibilty of the buyer to contact USPS to locate the package.

My processing time is typically 7 days, and this is indicated in the shipping window for each item. This means your order will be packed and mailed after 1 to 7 days. Shipping time is additional: USPS domestic shipping typically takes 3-5 business days; International shipping takes 7-14 business days. IN GENERAL: packages are shipped very quickly, in less than 7 days, however, this is the policy.

I ship domestic orders two times each week; I ship international orders one time each week. If you would like faster shipping, insurance, etc. please message me BEFORE you purchase as these are NOT included in my basic shipping charge. Buyer is responsible for any additional shipping charges, and I cannot speed things up if your items have already been shipped.

USPS does not provide tracking for international orders after they have left the USA. For that reason, I do not guarantee arrival dates for international orders. Please take this into account. Orders should arrive 10-14 business days after shipment, but sometimes it takes an extra day or two to get all the way around the globe.

I do NOT combine shipping for multiple orders for new / first time customers due to an unfortunate increase in buyer fraud. I would love to help you cut back on shipping costs, so if this is important to you, please message me after you have placed multiple orders and we can reach an agreement together. Repeat/return customers are in my database and I do my best to combine orders where possible.

HANDMADE CHARM INFORMATION!

If you do not see handmade charms in the shop, it is because they are sold out. I do not accept custom orders or holds. Handmade charms are made in small editions out of polymer clay and resin.

Handmade charms are available in limited quantities.

For handmade charm launches, I add between 150-450 handmade charms and charm necklaces to my shop at an exact date and time. To learn that date and time, you must follow me on instagram (@BuriedDiamond). I will announce that date and time multiple times in the week leading up to the shop being stocked. To ensure you see these announcements, I recommend turning on post notifications for my account.

Handmade charms usually sell out in under 10 minutes, so please be ready at the time I announce. Some tips to help you: log in to Etsy and Paypal before the launch. Have all payment information ready. Be prepared to check out quickly. Etsy does not hold items in your shopping cart until you have completed payment. Because of this, all sales are first come, first served. All sales for handmade items are FINAL SALE.

It sounds tricky, but it really isn't! Many people have large collections of handmade charms that they have accumulated through these sales. If you don't like to wait, I also always list complete necklaces. For more photos of these handmade charms, check out my website (www.BuriedDiamond.com) for more.