I'm hoping you love your purchase but should there be any problem whatsoever, please don't hesitate to contact us direct: bushelandpeckpaper [!at] yahoo.com I will do my best to remedy the situation to the best of my ability.

Due to the custom nature of our products, we do not provide refunds after a final product is produced after proofing has been approved by you unless your order is defective or damaged in shipping. Please carefully check, and then double-check, your proofs to be certain everything is perfect before giving final approval. Upon completion of your transaction, files are understood to be "approved" by the buyer. Please note that any changes that incur additional charges following final approval are the responsibility of the buyer.

*Refunds requested after purchase and PRIOR to proofing & printing will be refunded in full. Refunds requested AFTER proofing (prior to printing) will be refunded in-full minus $5 proofing fee. Sorry no refunds for personalized printed items.

Digital files, all printable JPEG sales are final. If you run into issues with your digital file, please convo us and we will do our best to assist.

We accept payment through Paypal.

We will not begin personalizing your order until payment has cleared. Keep this in mind when choosing Paypal's Echeck option, since EChecks usually take 3-4 business days to clear.

All orders are ship to the address on file with ETSY that is left at checkout NOT Paypal addresses.

Items listed below have a typical turnaround time of 1-3 business days and ship via USPS First Class Mail (expedited shipping is available on all orders upon request) :

Banners, Bookplates, Bottle Labels, Calling Cards, Drawstring Bags, Food Cones, Gift Tags, Paper Goody Bags, Prints, Tea Favors, Toppers & Vinyl ID Bracelets

Products below have longer production times and are shipped separately from the rest of your order via our Print House in San Jose, CA. Please allow 3-5 days for production plus 2-3 days for shipping via USPS Priority Mail.

Announcements, Clipboards, Placemats, Invitations, Luggage Tags, Mugs, Stationery, Stickers & Thank yous

***PLEASE NOTE: Full Party Set typically take one (1) week for processing.

• RUSH ORDERS •

We can accommodate rush orders on a case by case basis. There is a $20 rush fee so please contact us prior to placing your order.

All items are carefully packages to ensure they arrive to you in pristine condition.

If you are overcharged more than $1.00 in shipping, we will refund you the difference.


• INTERNATIONAL ORDERS •

International shipping is available--delivery times and prices will vary. International order can take anywhere from 5 days to 2 weeks depending on your location. Any customs duties, taxes, levies or fees imposed by the recipient's country are the responsibility of the buyer. Please note, international orders are only trackable while within the U.S. Once package has reached its country of destination, tracking is no longer available via USPS.

*IMPORTANT. Depending on your country they may require additional Fees, Customs, Taxes, Duties, etc. The buyer is responsible for all Duties Taxes and Custom fees charged. If the buyer does not pay these fees, the package will either be returned, destroyed, seized, etc. and you will not be able to receive a refund. Please note that the UK in particular will charge an extra 20% VAT, plus and additional £8 handling fee on packages (as of 2/25/15 of writing this)


• PLEASE NOTE •

Expedited shipping & shipping insurance may be purchased for an additional charge per customer's request (We recommend shipping insurance on orders of $50+). Please contact us prior to making your purchase and a custom order will be created for you.

We wish we could guarantee postal delivery times but, unfortunately, they are not within our control. Once your order has been shipped, we can no longer be held responsible for lost or damaged items. If shipping insurance is purchased and item is lost or damaged, customers can file a claim via www.USPS.com for a full refund.

Custom orders are always welcome. Please contact PRIOR to purchase and I'll be happy to work with you on your ideas, schedule permitting. Thanks!

Custom designs require a non-refundable 25% deposit prior to starting the work. The deposit will later be applied to the final total at checkout.

*All invitation, silhouette, and custom printable orders include 3 proofs. Excessive proof requests will incur additional fees - $15 for 3 additional proofs. All other items are proofed upon request.

**PLEASE NOTE: all party invites, thank yous & stickers are shipped direct from our print house and shrink wrapped for safe shipping. All other items are shipped in B&P's signature packaging.

***ATTENTION: Colors may differ from monitor to monitor depending on your settings. Upon approval of proof, buyer accepts product as shown.