Cakes that are not being used on day of arrival will need to be stored in the freezer. Upon arrival remove parchment and cake ring then place back in cake box. Store in freezer for up to 3 months. Remove from freezer 8-10 hours prior to event and allow to thaw at room temperature. Following event place cake in refrigerator for up to 5 days. Cakes are perishable and have a shorter shelf life. Treats should be stored in an airtight container for up to 3 months

CAKES ARE PERISHABLE
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We want you to be happy with your purchase. However, due to the nature of our products things can happen. On day of receipt of your shipment inspect your order to ensure it arrived safely. In the event your item arrived damaged please send pictures of the damaged item along with the packaging and box it arrived in within 24 hrs of receipt and we will work with you to make it right.

Failure to do so will result in not receiving a refund.

If damage to product was due to purchaser failing to follow storage instructions, we will not issue a refund, credit etc.

Please be aware that all ingredients are processed on the same equipment (eggs, peanut butter, wheat flour, coconut flour). Although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.

Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting.

Cakes will ship Monday and Tuesday only

We ship our items priority mail or UPS 3 day. We do not use ground shipping in order to delivery your items timely. As we receive many times sensitive orders, please be conscious of date needed. Allow 7-10 Business days for us to prepare your order and 3-4 days for item to arrive once shipped. If you are needing an item sooner, please contact us prior to ordering to see if we can meet this request.

Yes we offer custom orders. Message or email us

Our small 3" Cake will serve 2-4 pups. 4" Cake will serve 6 pups. 5" Cake will serve 8 pups.

Will my cake arrive safely? Yes, we package our cakes very well to ensure there is no movement in shipping. In addition cakes are shipped using UPS or USPS depending on expected transit times to ensure cake arrives in no more than 3 days whenever possible.

Our products are available wholesale to approved retailers. To apply to become a retailer go to www.buttersbarkery.com/wholesale

We have been experiencing problems with customers being overcharged shipping when purchasing more than 1 item. USPS apparently has a glitch.

If you are placing an order and it appears you are being overcharged, we will credit you the overage when shipped. You can also purchase on our website www.buttersbarkery.com or contact us!