ButterscotchBiscuit

Butterscotch Biscuit

Odenton, Maryland
| 405 Sales | 5 out of 5 stars 5 out of 5 stars

Smooth shipping

Has a history of shipping on time with tracking.

Rave reviews

Average review rating is 4.8 or higher

Announcement    Fursuits and fursuit parts, along with other handmade goods! Don't see exactly what you want? Contact us for custom work!

COVID NOTICE: Please be aware that while our shipping times are all accurate and we will dispatch quickly, we have experienced packages getting delayed in transit, or even misdirected. If you find yourself waiting longer than you feel is appropriate, please don't hesitate to reach out to us so we can find a solution! Thank you for your patience.

Announcement

Last updated on Nov 2, 2021

Fursuits and fursuit parts, along with other handmade goods! Don't see exactly what you want? Contact us for custom work!

COVID NOTICE: Please be aware that while our shipping times are all accurate and we will dispatch quickly, we have experienced packages getting delayed in transit, or even misdirected. If you find yourself waiting longer than you feel is appropriate, please don't hesitate to reach out to us so we can find a solution! Thank you for your patience.

Items

Terry Stone

Contact shop owner

Terry Stone

Reviews

Average item review
5 out of 5 stars
(141)
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About ButterscotchBiscuit

Sales 405
On Etsy since 2009

Fursuits and Fursuit Parts with Professional Service

I've been crafting for years. Be it sewing, knitting, making costumes or sculpting, I love making art of all kinds, especially if people enjoy the things I make! Along with my sweetheart, we hope to make all sorts of goodies that are whimsical and fun.

Feel free to look around! If you see something you like but would love a different color or style, please request a custom order; I love to make custom orders!

Shop members

  • Ri

    Owner, Creator

    Ri is our sewing master! He’s an expert at making tails, bodysuits, and toony heads!

  • Hardy

    Creator, Designer, Assistant

    Hardy is our main airbrush artist and makes many of the fursuit heads you see on our page, as well as designing most of our apparel and merch!

Production partners

  • Photo Printer

    Md., United States

    On-demand drop ship printer.

  • Print-on-demand drop-shipper.

    Chatsworth, CA

    A fulfilment, shipping, and warehousing service for small online retailers.

Shop policies

Last updated on May 9, 2022
Welcome to Butterscotch Biscuit! Everything we do is handmade with love. Our goal is great products and great customer service, so please be sure to let us know if there's any way we can make your experience better!

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Due to the way in which some people utilize fursuit parts, we consider all wearable items to be intimate, and we have no way to verify how/if they have been used when returned. As such, we will not accept returns for any fursuits or fursuit parts (mask, bodysuit, gloves, tails, shoes, etc.) if the box has been opened. Please make sure that you check all measurements on in-stock wearable items and ensure they will fit the intended recipient and that you understand how to wear them. Please don't hesitate to ask if you're unsure!

For custom orders, please make sure you send us accurate measurements and clear references/descriptions. We do not offer refunds, exchanges, or returns for incorrect fit or inaccuracies due to poor references. Any damage due to construction flaws will be repaired for free if reported to the shop within the first 30 days of receipt. Buyer will be responsible for shipment back to us; we will pay shipping back to buyer.

We will provide refunds for in-stock items if the order is canceled before shipping labels are created. Incomplete custom orders may be partially refunded depending upon level of completion. Completed custom orders will not be refunded under any circumstances.

INTERNATIONAL BUYERS PLEASE NOTE: We will report the true value of what we send, and we cannot keep track of or report to you when something enters customs in your country. It is your responsibility to check your tracking and your local customs office for when something arrives. If something is returned to us unclaimed, you may either a) pay to have it sent to you again at your expense, or b) receive a 50% refund of ONLY the purchase price IF the item is undamaged.
Payment
Payment for all products must be made in full at time of purchase. Products will not be shipped on "payment pending" orders until the payment has cleared.

We do not accept payment plans or trades.
Shipping
We will ship in-stock products within the listed time frame (M-F, excluding US Federal Holidays). All domestic shipments worth over $250 will be shipped via USPS with signature confirmation unless otherwise requested. If you do not want signature confirmation, please let us know in your order note or IMMEDIATELY after you order so we can leave it off. We will NOT be liable for lost or stolen shipments if you opt out of signature confirmation or request a different postal carrier.

***Processing and shipping may take longer for custom orders than the items you see in-stock. This information will be provided when custom orders are negotiated.***
Additional policies and FAQs
For full terms of service, visit: https://bit.ly/FursuitTOS

More information

Last updated on May 18, 2022
Frequently asked questions
Custom and personalized orders

We do sometimes accept custom work. However, it is usually only during commission openings. Please check our website and follow our social media to find out when we open!

Sizing details

We do our best to provide the size of each product and any needed fit information in each listing. We also welcome questions if you need more info. Please be sure to check everything, as we do not accept returns on things like tails and ears, since we do not know how they are used once they leave our studio!

Wholesale availability

We generally make our products in small batches and are not a factory, nor able to fill wholesale orders.

Gift wrapping and packaging

We will include gift messages in place of an invoice on printer paper, however we do not offer special packaging or letter writing.