ButtonwoodCottage is taking a short break
My name is Kasey, and I hand crochet every item in this shop. I'd love to work with you and will provide the best customer service possible. If you have any questions, please feel free to convo me.
All crocheted items are completely handmade by me, Kasey. Made-to-order items ship within 5 – 10 business days of cleared payment. All ready to ship items take up to 2 – 3 business days to ship (I ship Monday, Wednesday, and Friday). Items are unworn unless otherwise stated in item listing. Please allow 10 - 14 days for custom orders to ship as I may not have the supplies you require on hand.
I use a variety of yarns types and colors in my shop, however if you would like to request an item in an alternative color or yarn please convo me. Custom orders requiring materials not on hand may take additional time to ship.
Accepted payment methods
Returns and exchanges
Unfortunately, I cannot offer returns or exchanges on custom orders. Please note that requesting any product in a different yarn type or weight (but not color) is a custom order. Yarn weight and material can impact the texture and appearance of all designs and is therefore consider a custom order.
For all non-custom items, I am happy to offer refunds and exchanges for the purchase price of your item (please note I will not refund shipping fees). Due to Etsy's new policies, a 5% restocking fee will also apply to all refunds and exchanges.
Refunds and exchanges will only be honored once the item is returned. Items must be unworn and in original condition.
In cases where the shipping tracking number confirms a package as delivered, I will not honor refunds or replacements when a customer claims the package was not received.
To return or exchange an item, please contact me within 10 days of receipt. The item must then be returned to the seller within 30 days of initial contact.
Exceptions can be made on a case by case basis. I also shop online for handmade and custom items so I promise to be reasonable and understanding.
Once a package has been shipped, it is under the jurisdiction of the USPS.
Sadly, I am unable to offer international shipping at this time.