BuyTheSameToken

London, United Kingdom On Etsy since 2018

43,821 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

BuyTheSameToken

London, United Kingdom | 43,821 Sales

Shop owner

Contact

Announcement    We aim to get your order to you as quickly as possible, however we do have quite a long lead time at present mainly due to demand and reduced workable hours. That said, we typically dispatch orders before the stated dispatch date preferring to under promise and over deliver. Where the tracking information is available, the tracking reference will be sent via Etsy's dispatch notification.

Unfortunately our delivery partners are also experiencing significant delays in distributing at this time due to a lack of available transport links and suspension of certain country’s postal operations. We kindly ask that you allow up to 6 weeks for International deliveries and up to 2 weeks for domestic orders to arrive. Please note the situation is also impacting the status updates on tracked services, however please keep checking the tracking information regularly at this time. It would be greatly appreciated if you could refrain from contacting customer service for tracking within this delivery time frame.

We rely on the postal service greatly so please ensure you place your orders ahead of time. Unfortunately we can not take responsibility for delays in transit.

For International deliveries please refer to the below link for updates on delivery lead times and postal suspension updates:
https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

Thank you for your patience and understanding whilst we work on your order!

—————

We are Master Crafters of gaming paraphernalia; tailored to your bespoke requirements. All items are hand made by our team in the UK.

Please refer to the individual listings for lead times on all orders. Please also ensure you read the FAQ's for shipping estimates and additional information on our shop policies

Announcement

Last updated on May 19, 2020

We aim to get your order to you as quickly as possible, however we do have quite a long lead time at present mainly due to demand and reduced workable hours. That said, we typically dispatch orders before the stated dispatch date preferring to under promise and over deliver. Where the tracking information is available, the tracking reference will be sent via Etsy's dispatch notification.

Unfortunately our delivery partners are also experiencing significant delays in distributing at this time due to a lack of available transport links and suspension of certain country’s postal operations. We kindly ask that you allow up to 6 weeks for International deliveries and up to 2 weeks for domestic orders to arrive. Please note the situation is also impacting the status updates on tracked services, however please keep checking the tracking information regularly at this time. It would be greatly appreciated if you could refrain from contacting customer service for tracking within this delivery time frame.

We rely on the postal service greatly so please ensure you place your orders ahead of time. Unfortunately we can not take responsibility for delays in transit.

For International deliveries please refer to the below link for updates on delivery lead times and postal suspension updates:
https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

Thank you for your patience and understanding whilst we work on your order!

—————

We are Master Crafters of gaming paraphernalia; tailored to your bespoke requirements. All items are hand made by our team in the UK.

Please refer to the individual listings for lead times on all orders. Please also ensure you read the FAQ's for shipping estimates and additional information on our shop policies

Items

43821 Sales
 
BTST

Contact shop owner

BTST

Reviews

Average item review
5 out of 5 stars
(4037)
See reviews that mention:
quality 866 shipping 382 customer service 365

About BuyTheSameToken

Sales 43,821
On Etsy since 2018

Why choose Buy The Same Token?

- Hand made in the UK
- All staff are paid a living wage
- Keeping design and production in house rather than to cheap labour markets ensures we can provide a consistent quality product
- We aim to be sustainable, we have our waste recycled to ensure it is reused
- We use top of the range machinery, materials and paints to ensure we can create sharp, crisp details
- We offer fully finished products, so there is no need for you to have to paint your tokens. Just peel and play
- We have built our reputation from not only our products but our service, as you can see from our feedback both on Etsy and on eBay

Shop members

  • Chris Scillitoe

    Owner, Designer, Maker

  • Samta Scillitoe

    Owner, Customer Service, Assistant

  • Simon Cull

    Marketer, Customer Service, Designer

Shop policies

More information

Last updated on Feb 29, 2020
Frequently asked questions
Product specification and care

Tokens are usually supplied with a clear or white protective backing film which can be easily removed once received.

Please note, that although all tokens are cut from 3mm acrylic, this material is untoleranced, therefore there may be a deviation of up to 0.7mm -/+ in thickness. Please also note, although every effort is made to ensure these tokens are 'table ready' when you receive them, some tokens may require light cleaning.

Ruler, miniatures, cards and background seen in photography are for scale purposes only.

Processing times & Customs information

Processing time:
The time I need to prepare an order for shipping varies. For details, see individual items.
Items that are currently in stock will be processed the next working day and will tend to be shipped faster than customisable products that are made to order, such as template sets, trays, act and agenda sets and investigator boards. Please refer to the listing for individual items for lead times.

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. Buy The Same Token cannot be held responsible for delays due to customs.

Shipping to the UK

We use Royal Mail for shipping our items, for domestic orders we use a first class service in order to try and offset the processing times.

Royal mail aims to deliver the next working day however they are unable to provide a guaranteed service. For guaranteed next day delivery we recommend using the special delivery service. If your delivery is overdue please get in touch with us after 25 days of the estimated due date of your order. Please note Royal Mail do not consider an item lost until this time has surpassed.

Please ensure you check the address you have provided for delivery and if in doubt drop us a note to confirm. Unfortunately, we cannot provide a refund if an incorrect address is supplied, you will need to repurchase the item.

Shipping to Europe and the Rest of World

We use Royal Mail services for shipping international orders.

For orders being dispatched to Europe Royal mail aims to deliver items within 3 – 5 working days.

For orders being dispatched to the Rest of the World Royal mail aims to deliver items within 5 – 7 working days.

Please ensure you check the address you have provided for delivery and if in doubt drop us a note to confirm. Unfortunately, we cannot provide a refund if an incorrect address is supplied, you will need to repurchase the item.

Please note Buy The Same Token cannot be held responsible for delays due to customs.

My item has still not arrived?

If your delivery is overdue please get in touch with us after 25 working days after the due date for items in Europe, after 30 working days for rest of world. Please note Royal Mail do not consider an item lost in transit until this period has surpassed.
If your item still does not arrive after this period please contact us before 2 months have passed.

Please ensure you check the address you have provided for delivery and if in doubt drop us a note to confirm. Unfortunately, we cannot provide a refund if an incorrect address is supplied, you will need to repurchase the item.

I have provided an incorrect address for delivery, what should I do?

Please ensure you check the address you have provided for delivery and if in doubt drop us a note to confirm. We would be happy to amend the address details if the order is still being processed and has not shipped.

Unfortunately once shipped, we cannot provide a refund if an incorrect address is supplied, you will need to repurchase the item.

My item has arrived damaged, what should I do?

Should the unfortunate occur and your item arrives damaged in transit please contact us with photos of the damaged item and all the packaging it came in.

Further information on our Returns policy

Please note we cannot accept returns for customisable items such as the following: Templates, Template trays, Arkham investigator boards, Act agenda sets and any custom orders.

Other Shop listed items can be returned only if the protective backing is intact. If the backing has been removed we are unable to process a return.

Custom and personalised orders

We aim to offer a great variety of options to our ranges, however at present we are not taking custom requests