ShopAmandaJane

Unfortunately, refunds are not available once an item has been shipped, or if a custom item has already been made. Please see "shipping policies" for lost or damaged items. As I hand stamp each of my items, refunds will not be given for any dissatisfaction of placements of lettering. I ALWAYS check my items before sending them out, so if I find anything that is unreadable, damaged, or less than perfect, I will make a new one instead of sending that one out. Please know that these are handmade, and do not always appear 100% identical to the picture, but I will not send out anything that does not meet my standards. Please remember that jewelry is fragile and sensitive. It needs to be treated with care. To prolong the life of your jewelry, do not get it wet (wear in the shower, pool, beach, etc.), and do not store it in the bathroom. As long as the jewelry is treated with care, fading or discoloration should not occur.

Thank you!

Orders are created once payment is received.

PLEASE make sure your address is correct on file when you checkout through Etsy. If an item has to be re-shipped, buyer is responsible for new shipping fees. This is especially important for international orders, as USPS has drastically increased their shipping fees. I will not be responsible for any undeliverable packages due to shipping errors at checkout.

Standard shipping for orders going within the USA is USPS 3-5 business days. International orders take more time, depending on the location.

If you need your item to be rushed in the production process, please click on the "Rush Order" option on the left hand side of my store. This will expedite the production process, but does not change the speed of shipping. Please contact me if you are interested in expedited shipping, and we can calculate how much it would cost for you, depending on your location.


What happens after your order is placed?

I usually have an enormous amount of orders at any given time, so I do my best to look over all of my orders as often as possible. If you leave something in the "Notes" section of checkout, I may not notice it until I get to your order. If you have something urgent, please contact me through messaging me via Etsy messages. (It's easier for me to check on Etsy rather than email). It usually takes 2 days - 1 week for me to send orders out after they are placed. Sometimes its sooner than a week, rarely longer. It all depends on how many orders are ahead of you, and what my hectic schedule looks like.

*DAMAGED/LOST ITEMS*
I work very hard to check each item individually for any defects. Everything is put together by my own two hands, so I am in charge of quality control. I do my absolute best to send everything out in perfect condition, but if you happen to receive a damaged item (broken chain/clasp, etc.), I will send a replacement as long as you provide photographic evidence of your damaged item. However, this policy only applies for two weeks after the item has been delivered to you.

Items lost in the mail - after I send out an order, it is literally out of my control. If USPS loses your item, there is nothing I can do about it. I understand it is very, very, frustrating when USPS loses an item, it has happened to me numerous times. With my increase in orders I simply cannot be sending out replacements left and right. I will, however, do my best to work with you. If the tracking on your item says it has been delivered, it is your responsibility to take it up with your local post office. I can no longer be held responsible for items that have been claimed delivered, I'm sorry :( If tracking updates stop and you should have received your item but haven't, take it up with your post office and contact me. First Class is 3-5 business day shipping (within the US), but there have been cases where items can take up to 30 days to be delivered due to items being lost or bad weather conditions. I apologize if these policies are inconvenient, but it really is out of my control after it has been sent out. I understand that it is not fair to you nor I when this happens, so I will do my best to work with you, but you must have some sort of contact with me within 30 days of the item being shipped. If you contact me after 30 days, I will not be responsible for anything.

I cannot be responsible for any customs fees charged by your country. Buyers are responsible for any additional fees charged through customs, as they vary per country. Please refer to your country's postal fees for further information. Thank you!