Customer satisfaction is very important to me, so please contact me if you have any questions or problems :)

••• LOST OR DAMAGED ORDERS •••
It is rare that an order gets lost but if your package does not arrive within 4 weeks (Europe) and 6 weeks (USA, Overseas) of shipping date, please contact me.
I appreciate your patience while waiting for the package, sometimes it takes a long time if it is held in customs (6 or more weeks) - you should always contact your local post office.

••• INCORRECT ADDRESS •••
Make sure your Etsy address is correct. I am not responsible for lost orders shipped for incorrect address.

If your package is returned due to incorrect address I'll contact you and can ship it again upon postage payment.

If your package returned to me as unclaimed I'll contact you for further information on delivery or canceling an order.


••• RETURN POLICY
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If you are not satisfied in any way with your order, please contact me within 3 days after you have received your purchase so we can find together a satisfactory solution.
Either I will exchange your product or refund your purchase.

You will be responsible for returning items in their original condition (unworn, undamaged) and packaging. Return costs are to be paid by buyer and are non refundable.

When I receive the item/items I proceed to refund if items were returned unworn and undamaged and complete in its parts. If items were not returned in its entirety ( i.e. missing one or more parts of the same object, damaged feathers, missing stones or findings, etc), or if they have been worn, I have the right to refuse refund and items will be shipped again to buyer at buyers costs.
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If you have some problems during the shipping (package does not come, it takes too long and you are in hurry) - please contact me for help.

Please contact me also before leaving neutral or negative feedback. I do my best to make you happy :)

••• PAYMENT METHODS •••
I accept payment through Paypal and Creditcard. Payment is required within 12 hours after purchase. Unpaid orders will be cancelled after 3 days.

All prices are final incl. VAT.

••• SHIPPING •••
Orders will be shipped within 1-5 days AFTER payment has been received.
Please let me know if you need it sooner, I will try my best to send it sooner.

If you ordered a custom piece or a made to order item (please check out the listing descriptions), your order will be shipped within 1-2 weeks - this may vary according to the amount of work.

I ship international by PRIORITY MAIL or REGISTERED MAIL.
Your order will be shipped to the Etsy address specified in your order. Make sure it is up to date.

When you bought more items, please let me know if items are separate gifts; otherwise, all will be packaged together.

••• ITEMS AS GIFTS •••
If you want have the package sent somewhere else (e.g. as a gift) please write the address in the "note to seller". Please let me also know if you want to have a personal note included.

••• REGISTERED MAIL ON REQUEST •••
Priority mail is the cheapest mailing option but offers no tracking number.

Please contact me, if you want a REGISTERED MAIL SHIPPING with Tracking.

PLEASE NOTE:
Registered mail requires your signature. If you don't sign for it or pick it up in time, it will be returned to me and a new shipping fee will have to be charged.

••• CUSTOM FEES / INTERNATIONAL SHIPPING •••
Export to non-EU countries may result custom duties on buyer's account. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. We have no way of calculating how much these fees would be, should they occur, and I'm not responsible for those charges. For any additional information refer to your local customs agency.

Because all items are handmade, each item can slightly be different from the picture.