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byTheArtBug's Shop Announcement

"MOVING TO A NEW COUNTRY WILL BE OPENING BACK SOON!!"
Check My Blog for updates, DIYs and more : http://theartbug.blogspot.sg/
Handmade Pet Portraits, Eco Friendly Recycled Paper Bead Jewelry, Felt Jewelry, Key Rings & Charms, Paper Flowers, Home Decor, Art Prints, Photography, Posters & Paintings, Seasonal Decor & Ornaments and the list goes on….

My shop is full of different things and colors and that’s who I am, I believe that “Variety is the Spice of Life” But I also believe in Quality along with Quantity. Each piece in my shop is handcrafted by me, I make my items as if I was making them for myself so you’ll find love, care, patience and perfection in each of them.

To view my Shop Policies:
http://www.etsy.com/shop/CassyzCutiez/policy

To know more about me:
http://www.etsy.com/people/CassyzCutiez

Visit my Blog to See What I make:
http://theartbug.blogspot.sg

Thanks!

byTheArtBug's Shop Policies

Welcome

All my items are hand created by me, I believe in uniqueness, novelty and beauty. You will surely see this reflecting in my items. In case of reused stuff I always use clean and strong material.

I work in smoke free, pet free environment.

I always use good quality material and value customer satisfaction.

Please keep in mind that color of the item might vary slightly due to different computer monitor settings.

Payment

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INTERNATIONAL BUYERS
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I accept ONLY PayPal payments for International Customers.

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SINGAPORE BUYERS
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I accept PayPal and DBS/POSB Bank Transfers from SINGAPORE buyers.

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ORDER PROCESSING
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The item will be shipped when I receive the full payment.

Once you have placed an order and if payment is not received within 24 hours, I will cancel the order and re-list the item. No response to payment requests can result in negative feedback.

If you are having any difficulties with the payment process, please feel free to contact me.

For CUSTOM ORDERS payment must be completed before I start working on your order.

**Please note that the time zone for SINGAPORE is GMT +8.

Shipping

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PACKAGING
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I take great care in packing to ensure that your order arrives to you in immaculate condition. For some items you may need to do a little assembly for which I will provide clear instructions. I use strong packaging boxes or bubble envelopes.

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SHIPPING/ HANDLING FEE
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Shipping Fee = Postage + Packing Materials + Transportation fee to the Post office

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INSURANCE
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Insurance is not included in shipping price. If you would like to add this option, please let me know before ordering so I may adjust the shipping cost.

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INTERNATIONAL SHIPPING
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I ship through SingPost. I use registered mail to reduce possibility of your order getting lost.

If you would like to upgrade to EXPRESS shipping, let me know and I will adjust the shipping costs. Please note that it may be quite costly.

**Please note that buyers are responsible for any and all duties and customs charges that may be incurred. It is simple and understandable and covers the gamut of taxes and tariffs that various countries may charge. However I will assist you in following up with your package status by launching a feedback with SingPost.

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ESTIMATED DELIVERY TIME
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Estimated delivery time with basic shipping rates:

SINGAPORE - 2 to 3 business days
USA - 10 to 14 business days
South-East ASIA - 4 to 6 business days
EUROPE and UK - 7 to 10 business days

*Please note that the time zone for SINGAPORE is GMT +8.
**There may be a slight delay during festive periods, so do order accordingly.

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SHIPPING ADDRESS
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Unless otherwise requested, I ship to the ETSY address listed on your invoice receipt.

Please let me know if you want your order to be shipped to a different address.

Please double check your address information as I cannot be responsible for lost packages or packages not received because of incorrect or incomplete addresses.

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GIFT SHIPPING
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I would be happy to ship your purchase to a different address. Let me know in the "message to seller" section and if you would like me to include a gift card or a short note. If you need any special gift wrapping let me know.

For more information on Gifting an item, see:
http://www.etsy.com/help/article/363
http://www.etsy.com/help/article/28

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ONLINE TRACKING
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You can track your order online at:
http://www.singpost.com/index.php?quickTool=TrackItem#Quick

Refunds and Exchanges

I believe in customer satisfaction and quality.

If the item is damaged in shipping please keep all packaging materials and contact me within 3 days of receiving your item.

Please contact me within 1 week of receiving the item if you are for any reason unhappy with your purchase. I would be glad to work with you to resolve the issue. I will accept the product back and send you a refund of your money as long as you are willing to pay to ship the item back to me. Once the return item is received in its original packaging, I will refund your money. Shipping costs are non-refundable.

Custom made items can’t be returned.

Additional Policies and FAQs

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CUSTOM ORDERS
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Regarding custom work please convo me if you have something in mind.

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COPYRIGHT
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All art prints, photographs and paintings are copyright. Purchase does not transfer copyright or right to reproduce.

All artwork is original and is either hand painted or digitally created by me.

All quotes used are either my own, or are in the public domain, or used with permission.

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OTHER
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I do reserve the right to refuse a sale to anyone with a history of malicious behavior.

Please read the product description carefully for information about product care, dimensions, concerns etc.

Seller Information

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CONTACT ME
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https://www.etsy.com/conversations/new?with_id=12981275&ref=owner_contact_leftnav

Megha Silvano
Singapore


Thank you for shopping in my ETSY shop!

Last Updated June 4, 2013