byapryl

Fireworks Cake Toppers, Crystal Cake Sprays

Raleigh, North Carolina

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byapryl

Reviews

Average item review
5 out of 5 stars
(1516)
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About byapryl

Sales 7,807
On Etsy since 2007

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About Apryl

Shop members

  • Apryl

    Owner

    My name is Apryl, born in Weirton, WV and now living just outside Raleigh, NC with my wonderful husband, Jeremy, and two furbabies, Xena and Hermes.

Shop policies

Last updated on Apr 8, 2016

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
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Accepts Etsy Gift Cards and Etsy Credits
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Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 2 days of purchase

More information

Last updated on May 18, 2022

Frequently asked questions

Taxes

Taxes will be automatically added for North Carolina residents.

What if I am not happy with my purchase?

If you are not satisfied with your purchase I will do everything possible to work with you. To return an item you must contact me via email within 3 days after your package is delivered to arrange a return. I can issue a refund for the item price upon delivery to me. Returns should be shipped with delivery confirmation or tracking number in the original packaging. I will not accept a return on an item that has been used for an event.

In cases where special materials have been ordered for your tree I cannot accept a return. However if a custom tree is damaged in transit then I will repair or replace.

What happens if my package is damaged?

Every package I ship is insured and I always work to swiftly resolve cases where an order is damaged or missing. I take great care to package my work for safe delivery and cases of damage are rare.

If an item is damaged upon arrival I ask that you contact me within 48 hours of delivery. If possible please include photos of the damage. Damaged items will be replaced as swiftly as possible. I do replace and ship the replacement item at my own cost. In some cases I may ask for a damaged item to be returned to me. I will also cover return postage when requesting a damaged item be returned.

If your package is lost

When a package is lost I am happy to work with you to find the package or send a replacement. I first check the tracking information for your package to see it's last location. If it is listed as delivered I ask that you check with other members of your household, neighbors, and mail carrier as well as look around outside your home to see if the package can be located. Customers living in apartment buildings can check with the main office to see if the package was left there. If the package still cannot be located I will submit a report to the post office to let them know the package is either lost in their system or has been stolen. If they are still unable to locate the package then I will replace the items.

If your order is incorrect.

I do my best to make sure that every order is perfect before shipment but if i should make a mistake I will correct the problem at my own cost.