Carrie Duke on Oct 26, 2015
I ordered this item on September 24, I just now received it on October 26. I contacted the seller October 3 asking when item would be shipped, he responded October 10 saying it would be shipped that night. October 13 was when I was notified the shipping label had been created. It wasn't until October 20, however, that the item went to the shipping facility. I originally purchased the tie for my wedding which took place on October 18. Thankfully I ordered a bow tie off another site and it made it here on time. The tie itself, once it arrived, was poorly made and it wasn't the correct color either. Will not order from this store again.
Our name is derived from our designer, Anh, pronounced “on.” We are a lifestyle brand based in New York City. We focus on making products that are malleable and mod, suiting the aesthetic of anyone tip-toeing the fine line between eclectic taste and urban lifestyle. With each collection, we aim to have made strategically and creative products with will complete any ensemble perfectly.
Please, enjoy the On Point experience.
Accepted payment methods
Orders will be shipped to PayPal address. Please check the Etsy shipping address to match when making payment.
There is no sales tax on all orders.
Payment must be received before orders can be processed.
International buyers are responsible for paying all customs fees and charges in their respective countries.
We ship from the United States and ship all items via USPS First Class Shipping, unless otherwise noted. Tracking information will be providing as orders are shipped. Please allow more time for a larger quantities, weddings, and custom requests.
Average time order is received after purchase date:
US: 7-14 business days
Canada: 7-14 business days
International: 7-21 business days
Please note that international buyers are responsible for all customs fees and charges in their respective countries. Take time to understand personal country's policies on receiving international shipments before ordering. Packages will often arrive in 7-21 days, but packages can be delayed by customs for inspections.
Because of possible custom delays, please allow at least 30 days for package to arrive. Persistently check with the country’s post office to see if they have received the packages, if not received within 21 days.
EXCLUSIVE SHIPPING OPTIONS:
We offer exclusive shipping options for residents of the United States. By purchasing one of the two links below will allow an order to be processed quicker and to have a shorter delivery time.
Priority shipping is available for an additional $12 ($15 for shipping total) and will allow an order to be received within 4 to 6 business days of purchase.
[INSERT LINK TO PURCHASE ADDITIONAL SHIPPING]
Express shipping is available for an additional $27 ($30 for shipping total) and will allow an order to be received within 3 to 4 business days of purchase.
[INSERT LINK TO PURCHASE ADDITIONAL SHIPPING]
If there is any need to request further shipping arrangements, please send us a message and we will work out the request. On Point is committed to ensuring all orders are received upon the time of needing.
On Point is not responsible for items that are delayed or lost in shipment. Contact the USPS for more information on lost or delayed items.
Refunds and Exchanges
We accept all returns within 30 days of the purchase date. We must receive the order returned within the 30 days. Items must be unwashed, unworn, unscented, wrinkle-free, and not have any burnt marks. Buyer is responsible for return shipping cost. At On Point, we understand the difficulty of not receiving a full refund of a purchase; therefore we offer refunds plus the initial shipping expenses. Please understand we cannot offer refunds on Priority and Express shipping expenses. Refunds will be issued once the order has been received and inspected.
If the return is based on an error made by On Point, i.e. a wrong product was sent, we offer a full refund of the total purchase prince, including shipping expenses both ways. This policy excludes Buyer’s Remorse, i.e. getting an order and changing sentiments of the order.
Please understand that custom orders are final and cannot be accepted for a return.
On Point carefully package all orders for shipment and cannot be held responsible for damages incurred during and after the shipping process. Furthermore, we are not responsible for items that are delayed or lost in shipment. Contact the USPS for more information on lost or delayed items.
Additional policies and FAQs
Send all custom requests, wedding orders, or wholesale inquiries via Etsy.
Parents, guardians and childcare providers should never leave a child unattended while using our products. Specifically, attention should be given to products intended for use by children under 3 years of age that could present a choking or ingestion hazard. Our products are for use at consumer’s own risks.
By placing an order at On Point, buyers have agreed to have fully acknowledged our store policies. Buyers have agreed to adhere and be respectful towards our terms and conditions. We cannot accept any liability for use, misuse, or lack of supervision while using our products.