twopointscouture

Friendly clothing for woman and kids, handmade in Italy

Milan, Italy · 1782 Sales

twopointscouture

Friendly clothing for woman and kids, handmade in Italy

Milan, Italy 1782 Sales On Etsy since 2011

5 out of 5 stars
(665)

Shop owner

Diana

Contact

Announcement   Welcome to TwoPoints Couture!
My name is Diana. I'm the creator and maker of everything you find in this little corner fo the web.
Here you find exclusively handmade clothing and accessories specially made for you.
At TwoPoints Couture I love to become true your desires and whims.
My aim is to make durable and long lasting garments you and your kids will enjoy to wear everyday.
I think sharing after upsizing is a good way to take care of our mother Earth. This is the main reason I worry about my materials selection and production process in order to create pretty and high quality clothing to be worn for long time for more than 1 people.
All items in my shop are made one at a time. Ethically produced using high quality materials. I'm proud to offer respectful products for your daily life.

Announcement

Last updated on Mar 22, 2018

Welcome to TwoPoints Couture!
My name is Diana. I'm the creator and maker of everything you find in this little corner fo the web.
Here you find exclusively handmade clothing and accessories specially made for you.
At TwoPoints Couture I love to become true your desires and whims.
My aim is to make durable and long lasting garments you and your kids will enjoy to wear everyday.
I think sharing after upsizing is a good way to take care of our mother Earth. This is the main reason I worry about my materials selection and production process in order to create pretty and high quality clothing to be worn for long time for more than 1 people.
All items in my shop are made one at a time. Ethically produced using high quality materials. I'm proud to offer respectful products for your daily life.

Diana

Contact shop owner

Diana

Reviews

Average item review
5 out of 5 stars
(665)
silviabm

silviabm on May 11, 2018

5 out of 5 stars

Beautiful finishes, perfectly executed and extremely original and stylish. Highly recommend. Perfettamente rifinita, originale ed elegante. Comprate senza indugio

silviabm

silviabm on May 11, 2018

5 out of 5 stars

Beautiful finishes, perfectly executed and extremely original and stylish. Highly recommend. Perfettamente rifinita, originale ed elegante. Comprate senza indugio

View all 665 reviews

About

Two Points Couture - Custom made clothier. Made in Italy.

Hi,
I am Diana, the owner of this place and one woman company
I design and sew clothes, it's what I do everyday and it makes me very happy.
This place is not the regular fast shopping place full of stuff in all sizes and colors and everything, here I start from zero: from tracing your custom pattern for your body shape, to deliver in hand your parcel to the courier guy.
Here I make custom made clothing for you.
I make this because I believe in sustainability and human good sense.
I believe we can really love our clothes, learning how they are made, where they come from and the role they play in our lives.
I'm that kind of person who gets really affectioned to her clothing. I can wear the same thing forever, and I repair it, and if it fall apart irremediably, I like to know I can find it again, in the same place, the same thing. Here it happens the same, you will always find what you love or you can always request to be made for you again.
That's why I work only on demand, and because this way I "reinvent the wheel" by reducing waste due to over production and produce only what we really need.

I have been working full time in this place since 2011, I have made hundreds of garments and ship them all over the world. I love doing this.

I value my work and I expect you do the same.

Thank you for stopping by.

Diana.

Shop members

  • Diana Ramírez

    Owner, Maker, Designer, Curator

    I'm an architect. I design and make beautiful clothing with a focus on timeless style, ethical and sustainable production methods, and natural fibers.

Shop policies

Last updated on February 15, 2018
Thank you for visiting Two Points Couture Etsy shop.
Two Points Couture is a custom made clothier based in Milan, Italy.
I work exclusively on demand making made to measure clothing for you.
My job is to provide beautiful clothing with a focus on timeless style, ethical and sustainable production methods using natural fibers.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 45 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
I ask you kindly to read with attention all the item description BEFORE purchasing.
Please, convo me with any question BEFORE ordering so I work to make sure the clothes will be sized correctly.

Each made to order item in the shop is made one at a time following your indications.
It's very important you to read the whole item description and measure yourself or your kids correctly. I really care about making for you a custom garment according your own measurements and requirements. DON'T FORGET to communicate correctly all the measurements needed. Send a convo before purchasing with any question or doubt, I will help you willingly.

I love happy customers so if you wish to return or exchange something for some reason please contact me within 14 (fourteen) days of receipt of item(s) so we can work something out. I handle these requests on a case by case basis only.
For returns, please obtain proof of posting when returning your item(s). Your money will be refunded within 14 days of receiving the proof of return shipping. In the absence of the proof of return shipping, you'll receive a 40% of your original purchase. Shipping fees are not refunded.
Returning or exchanging items MUST BE in shipped back in their original package with tags attached. Same way as you received.

Any refunds will be issued according the payment method - Paypal or Direct Check Out by Etsy - (minus shipping charges and a restocking fee of 3.5% minus 22% Italy tax from the price item declared on the custom form if your package comes from overseas) as long as the item is returned in the same condition it was shipped, in the same packaging with hang tags attached.

All returns or exchanges are shipped back to me at customers' expense.
All Italy customs expenses for returns or exchanges are at customers' expense (which is charged as 22% Italy VAT tax from the item price described on the custom declaration form attached to the package).

Thank you.
Payment
Payment is due after purchase preferably through PayPal or Direct Check out by Etsy.
Your item will not be shipped until payment is received.
If you use an e-check for payment actions, your order will be processed until e-check is cleared.
I reserve the right to cancel a transaction if payment or payment arrangements are not received within 48 hours, or if I cannot process your order because materials are unavailable or if I cannot process any order due to lack of information from the buyer (color, size, etc.).
Shipping
---It is mandatory to read this shipping policy before any purchase action.
Once you've proceed with purchase the shop owner assumes you agreed this shop shipping policy.---

Ready to ship items are shipped within 1-3 days after your purchase.
Made to order items have a 1-2 weeks turnaround time, I always let clients know the expected turnaround time at time of order.

++For Italy customers, all items are shipped by a private courier service (UPS or DHL domestic). All shipments in Italy are trackable. Your phone number and an e-mail address you check often are required, include them in the message to seller notes.
++For Europe customers, all items are shipped by an international courier service (UPS or DHL domestic). All shipments to Europe are trackable. Your phone number and an e-mail address you check often are required, include them in the message to seller notes.
++For US customers, all items are shipped using registered mail by Poste Italiane. Traceability is available. On orders over 50 EUR -excluding shipping-, your order will ship by an international courier service (UPS or DHL express). Your phone number and e-mail address are required, include them in the message to seller notes.
++For Oceania (Australia and New Zealand) customers, all items are shipped using Priority Mail by Poste Italiane. This service is not traceable.
++For Everywhere else customers, all items are shipped using Priority Mail by Poste Italiane. This service is not traceable. Unless you request a different shipping service.
++Shipping rates include all costs for packing, handling and shipping your order.
++For orders over 100€ (EUR) your shipping fee automatically upgrades to EXPRESS SHIPPING.

ABOUT EXPRESS SHIPPING INTERNATIONAL:
When purchasing you have a new shipping option: EXPRESS SHIPPING.
EXPRESS SHIPPING is provided by an international courier service or by Express Mail Service by Poste Italiane.
Turnaround is accordingly your items choice, what changes is your parcel carrier. This service provides tracking and faster delivery (within 5 - 10 working days worldwide*).
*Timing is based on a model delivery. Take count timing may vary according destiny and local customs.

For not delivery, delays or lost parcels, get in touch via convo within 45 days after you receive the shipping notification if your parcel doesn't show up.
If your address is wrong or if you are not at home when your parcel is delivered, usually parcels are sent back to Italy.
It is very important you to get in touch within 45 days after you receive the shipping notification if your parcel still doesn't show.
After 45 days if your parcel has not come back to Italy, it can't be found or refund.

TwoPoints Couture is a tiny small business, I don't handle a large amount of shipments so I can't offer the cheapest or free shipping rate. Shipping is a real cost and I pay for it. Hope you'll understand.


**VERY IMPORTANT**
ALL TAXES payment required from your local post office or customs are up to you.
TWO POINTS Couture is based in Milan, Italy.
Remember your are importing goods and your country customs have a legislation about custom taxes and import fees.
I'm not responsible for these additional costs.

**How much time does your item travel before you can welcome it?**
- Shipments to USA with STANDARD SHIPPING option (registered mail by Poste Italiane) usually take 10 - 20 working days to reach their final destination. TIMING MAY VARY ACCORDING CUSTOMS AND LOCAL MAIL SERVICES.
- Shipments to USA with EXPRESS SHIPPING usually take 5-10 working days to reach their final destination. TIMING MAY VARY ACCORDING YOUR LOCAL CUSTOMS.
-Shipments to Asia, Latin America, Australia and New Zealand with STANDARD SHIPPING (priority mail) take 2 or 3 weeks to reach their final destination. Upgrading to EXPRESS SHIPPING usually take 5-10 working days to reach their final destination. TIMING MAY VARY ACCORDING YOUR LOCAL CUSTOMS.
-Shipments to UE countries, not UE countries and Mediterranean countries usually take 3-6 days to reach their final destination.
These considerations are based on my own experience.
During holidays shipment timing changes a lot and I highly recommend to purchase with lots of time in anticipation before holidays season.

I do my best to send your parcels on time, since I'm not traveling with your precious gifts under my arms and they are under worldwide mail services care, I cannot ensure everything will get on time. Don't forget holiday season is high season for worldwide parcel services!
Additional policies and FAQs
**ABOUT EXTRA SIZES AND SIZES OUT OF CHART**
I do work on several extra size orders.
Not all garments I offer in my catalogue admit larger sizes so I ask you to convo me before ordering.
All orders in extra sizes are made as "CUSTOM ORDERS" and there is always an extra fee charged for extra material required. This extra fee changes according the item.
If your size is not in my size charts, feel free to convo me anytime to request more info about the item you are interested. I will list a custom order for you.
Keep in mind EXTRA SIZES CUSTOM ORDERS CANNOT BE EXCHANGED OR RETURNED.

**NOTE**
TwoPoints Couture does not make arrival guarantees. Please order with plenty of time to ensure the arrival of your packages. I can't be responsible for not delivery, delays or lost items, unfortunately, I cannot control worldwide postal service. Keep in mind that any holiday season is high season for parcel services.


Thank you : )
Privacy
Information I Collect:
To fullfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), if you contact me directly.

Why I Need Your Information and How I Use It.
I rely on a number of legal bases to collect, use, and share your information, including:
- As needed to provide my services, such as when I use your information to fullfil your order, to settle disputes, or to provide customer support;
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Diana Fabiola Ramírez, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] twopointscouture.com
Alternately, you may mail me at:
Diana Ramírez, Via Keplero 10 20124, Milano MI
ITALIA