Returns/Exchange

Our goal is to provide a great shopping experience for you. If for any reason you are not satisfied with your purchase, please let us know as soon as possible. You can connect with us through convo communication or email. Please use the method you are most comfortable with.

• Returns or exchanges are allowed within seven days of receipt of your purchase. We must be contacted within that seven day period prior to return the item purchased. (There is a 15% restocking fee on any returned pillows)
• Buyer is refunded the price of the item minus original shipping charge.
• Buyer will be responsible for all shipping charges. Shipping is non-refundable.
• Item must be in resale-able condition, otherwise refund amount will be at the sole discretion of By The Seashore.

Custom, Special and Wholesale Orders

• There are no refunds or exchanges on custom orders. Wholesale order returns are at the sole discretion of By The Seashore. A 15% restocking fee will apply to all allowed returns on wholesale and allowed return and cancellation of custom orders.

Tshirts

• Tshirts are not refundable once worn or washed.

We accept PayPal, Credit Cards, ETSY Gift Cards

You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Payment must be received within 48 hours of purchase or the transaction will be canceled.

Domestic Shipping Information

(We gladly provide personalized quotes to your zip code for the items you are interested in purchasing)

We ship using 1st Class, Priority Mail, Standard Post, and Express Next Day Service with the United States Postal Service. Shipping service used is the sole determination of By The Seashore unless specific mail services are quoted in listing or purchased separately by customer

• Your order will ship to the address you provide during checkout on Etsy, not to your billing or PayPal address.
• Most orders are shipped within 5-10 business days. For custom orders, a time frame will be provided.
• Shipping method will be determined by the weight, size, and destination of your package. Please review each item for specific shipping costs.
• To ensure complete protection for your purchase, package insurance is available for an additional fee; ($0-100--$2.25), ($100-200--$2.75), ($200-300--$4.70).

By The Seashore is not responsible for items damaged during shipping. We will make every effort to work with each customer if a problem with their order arises.

When Your Order Ships

• Most orders will ship by priority mail and include a tracking number.
• You will receive an email notification including tracking number, link to USPS tracking, date shipped and address where purchase has shipped.
• We make every effort to ship in a timely manner as outlined above. We are not responsible for delays in the shipping service provided by the USPS. It is rare, but occasionally packages are routed to the wrong sorting facility.


International Shipping Information

(We gladly provide personalized quotes to your country for the items you are interested in purchasing)

• We ship to all international locations.
• Basic shipping prices are noted in each item listing
• All other services will require an additional charge, including but not limited to, registration and insurance.
• Customs forms will be marked as merchandise, so please be prepared to pay any taxes or duties your country may levy.
• Insurance is highly recommended for all international orders. If interested please contact us, and we will be happy to provide you a quote for this service
(International orders shipped to a post office box require a telephone number.)

By The Seashore is not responsible for items damaged during shipping. We will make every effort to work with each customer if a problem with their order arises.


Handling & Packaging

• Many of our items, like our sea life bottles, require special handling & packaging.
• When removing bottle artwork from packaging, handle by bottle and avoid shell contact with side of box.
• Handle with "Soft" hands

Sustainability

• We use recycled materials whenever possible
• Our boxes-made from 100% recycled product
• Shredded paper, we make all our own shredded paper from newspaper, junk mail and used white paper
• Styrofoam, if we use any Styrofoam, it is from recycled or repurposed sources.
• Bubble wrap-we make every effort to reuse from sources that would have otherwise added to the waste stream. There are times when we have to purchase this product.