cathyconnolley

According to new EU regulations if you are not entirely happy with your artwork you have up to 14 days after receipt of the item to notify me and return the artwork to me. The return postage must be paid by the buyer in this case. This does not apply to custom made artwork. A form to accompany the cancellation and return can be found here. The use of this form is not obligatory.

https://www.etsy.com/help/article/5452

I will refund the full amount of the item minus shipping for non-appearance after a reasonable amount of time. I will also refund if the item is damaged in transit provided it is returned to me in the original packaging. A photograph of the damage would also be helpful.

If the item is a print and you would prefer a second one sent rather than a refund due to non-appearance I will do that also.

I accept Paypal, Direct Checkout and Etsy Gift Cards.

I would request that payment is made within five days of the purchase of the item.

I ship by Royal Mail First Class within three days of the receipt of the order for UK sales and by airmail internationally. Original artwork is shipped by Royal Mail Insured Post.

Please be aware that I am shipping from the UK and it can sometimes take up to 21 days (three weeks) for a package to arrive. It has even been known to take longer and still arrive in excellent condition. Sometimes mail can be stopped for a period in the recipient country's customs office. Hopefully your mail will take on average 10 - 14 days. If you feel that your package may be lost please contact me and I will do my best to help sort the problem out.

All customs fees and taxes will be paid by the buyer.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for any future mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

If you do not want me to keep your data longer than legally necessary please contact me at cathy [!at] thefarawayhills.com.