Cajun Fiber Co.
cajuncloth's Shop Policies
Hello fiber friends and welcome!
In this shop you will find hand-dyed yarns and rovings, with occasional knitted or sewn items.
Check here for shop udates/announcements.
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Payment via Paypal or Credit Card through Paypal is accepted through this site. Payment must be made or arranged within 12 hours of purchase or the item will be automatically restocked.
Delivery Confirmation is included in all shipping costs. In-stock items ship within 3 business days, not including Saturdays. Sometimes I am able to mail on a Saturday, but I can not make guarantees. Custom and semi-custom items ship within 15 business days unless arranged otherwise. Please allow up to 2 weeks for domestic packages to be delivered, 2 to 6 weeks for International, depending on shipping method. If a package is returned as undeliverable, return shipping charges will be the responsibility of the buyer. We will only ship packages to the address listed on the paypal invoice. If you want your package shipped somewhere else, you must add the address to your paypal account prior to purchase. I will not ship to addresses not shown with your paypal purchase.
Canadians please understand that I am a busy SAHM, and this is my hobby job. Sometimes it may take up to a week for me to get to the Post Office to mail your package.
Please understand that once your package is sent out, Cajun Fiber Co. & Amy Foret bear no responsibility for it's delivery or acceptance. Please make sure that if you are concerned about delivery, to purchase or request insurance at check out. Thank you!
Refunds and Exchanges
All of our items are hand crafted unique pieces. Please note that we strive for excellence in our workmanship but since they are human made and not machine made there may be variations in the final product. Our first priority is your complete satisfaction! You are always welcome to contact us with any questions about our products. If you do encounter a problem with one of our products, we will work with you to find a suitable solution. Please contact us for solutions or a refund authorization. You will receive a response within 24 business hours.
Returns are accepted on unused merchandise by the original purchaser only within 30 days of purchase. Items sold as a "second" or "used" are sold as-is and are non-refundable. Custom Orders are non-refundable. All custom orders are final sale, so please make sure for custom garments you give accurate measurements. Full refunds, minus shipping will be accepted for workmanship flaws, such as felting in the fibers. You must contact us for a refund authorization to send the item back and receive a refund or have the item fixed. This choice is at our discretion.
Please Note: Unfortunately, shipping and handling costs are non-refundable.
Additional Policies and FAQs
Custom orders will be taken on a case-by-case basis. Feel free to contact me anytime with inquiries. I live in a cat-friendly, non-smoking home. I try my best to be sure there aren't stray hairs on my fibers, but if you are allergic I can't be held responsible for any reactions.
I use professional dyes and citric acid on all my dyed items. Each item is rinsed, then washed in SOAK and air dried. Rovings are braided or hand crocheted, yarn comes in twisted hanks. If you would like for me to wind yarn into a center pull cake, just ask! This service is free.
Last Updated February 4, 2011