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Shop policies

Last updated on March 9, 2011
Thanks for looking in my shop. Please read my shop policies below before ordering. I hope that you are happy with any purchases you make.

All of my knitting patterns are my own original designs and are sent to you by email in PDF format so that you can print and use. Each pattern includes step-by-step instructions and photographs.

My hand made items are knitted and crocheted to the highest standard using high quality yarns. Care instructions will be included, along with my shop card.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
I cannot offer a refund on knitting patterns sent by email. If you are unhappy with your pattern purchase please do not hesitate to contact me by email so that I can do my best to sort it out.

I will accept returns for handmade items if you are not satisfied with the item you have purchased. You have 14 days to return an item. After 14 days has expired, returns will not be accepted and refunds will not be given.

Please return items in the same exact condition that they were sent. Many thanks.

I am not responsible for damages incurred by the Post Office, postal error (delivery to wrong address by your postman) or late arrival due to postal issues (such as strikes or slow shipping).

In all other cases, should a refund be agreed, I will only refund the purchase price, and not the shipping costs.

If you are not happy with your purchase please email me straight away so that we can discuss returns etc. I am really helpful and approachable. Thanks!
I'd appreciate payment within 48 hours via paypal. If you are having any problems with paypal please email me so that I can help to sort it out.

Due to an increasing number of non payers please read the following: Please only buy if you intend to pay - remember, when you buy an item, I have to pay the listing and sellers fees. For non-payment, I always send two or three nice reminders, before cancelling the sale with Etsy so that Etsy can refund my fees and I'm not out of pocket.
I will always despatch patterns within 24 hours of payment being received. (Normally I can email within a few hours except on Wednesdays and Thursdays). Please remember I am in the UK so don't forget to allow for differences in time zones.

I will send you an email through etsy as soon as I have sent the pattern. If you have not received your pattern within 24 hours, please check your spam emails and filter first, then let me know by email through etsy so that I can resend if necessary.

Handmade items will be shipped as soon as cleared payment is received. Shipping time from the UK will depend on the country being shipped to. I will always obtain a certificate of posting and cannot be held accountable for items lost in transit.

I ship to countries outside of the UK but I am not responsible for any duties or customs fees on International Orders. These remain the sole responsibility of the buyer.
Additional policies and FAQs
My patterns are copyright protected and should not be copied, shared and/or redistributed without my agreement.

Purchasing one of my patterns does not automatically give you permission or licence to sell items made from that pattern for personal commercial gain, unless otherwise stated in the pattern.

I do however give permission for items to be made and sold solely for charity fundraising.

Copyright cakesknitsandcosies 2008-2009