CalloohCallay

• To return an item, contact me within 3 days of delivery for instructions (14 days in EU countries). Items must be well packed, with tracking and insurance, and shipped back within 7 days of delivery.
• Any initial shipping charges are non-refundable, including for items purchased with free shipping. Items purchased with free shipping will have the actual shipping cost subtracted from any refund.
• Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I generally ship via U.S. Postal Service within 1 to 3 business days of receiving payment. For your protection and mine, shipping costs include insurance.

International buyers are responsible for paying any applicable customs fees, taxes, or duties in their respective countries. Please also be aware of your country's individual laws regarding imports; I may not be held responsible for any item held by customs. Note that if an item is "marked as gift," the customs forms will still include the purchase price and the buyer may still be liable for custom fees (since this is not a gift from me, and it's illegal to misrepresent the purchase on the customs form).

I will combine shipping prices for purchases on multiple items. If the price for combining isn't already specified, you can contact for an estimate or I'll refund the overage (if any) after purchase.

The customer is responsible for providing a deliverable shipping address. If an order is returned due to incorrect address or failure to claim at destination by buyer, I will contact the buyer before reshipping it, and the buyer will be responsible for any additional shipping costs.

I often use recycled boxes and clean packing material. Let me know if that's a problem.

DAMAGED ITEMS
If an item arrives damaged, you must keep the item and package as originally received and contact me immediately. If the packaging is not retained, no claim can be filed and no refund will be given. Reimbursement will be made once the insurance carrier has settled the claim.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from my shop, CalloohCallay.etsy.com; contact me; or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. Refer to the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect: To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your or your gift receiver’s name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (specific requests involving personal information, for example), if you contact me directly.

Why I Need Your Information and How I Use It: I collect, use, and share your information only in the following circumstances:
•As needed to provide my services, such as fulfilling your order, settling disputes, or providing customer support
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as using your information as necessary to comply with the Etsy Seller Policy and Terms of Use

Information Sharing and Disclosure: I share your personal information in limited circumstances, as follows:

Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers: I engage certain trusted third parties to provide services to my shop, such as U.S. Postal Service and other delivery companies; and ShipSurance (for postage insurance). I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
• Respond to legal process or to government requests
• Enforce my agreements, terms and policies
• Prevent, investigate, and address fraud and other illegal activity, security, or technical issues
• Protect the rights, property, and safety of my customers, or others

Data Retention: I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.

Your Rights: If you reside in certain territories, you have a number of rights in relation to your personal information.
Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object: You can object to (1) my processing of some of your information based on my legitimate interests and (2) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information.

Complain: If you wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you may have the right to do so with your local data protection authority.

How to Contact Me: If you have any questions or concerns about my privacy policy, please contact me though the “Contact” link on my shop home page here: CalloohCallay.etsy.com, or email me at CalloohCallay3 [!at] gmail.com.